Air Asia - AirAsia Flight Cancellation

I booked a round-trip international flight with AirAsia from Kolkata to Phuket, scheduled to depart on **th June **** (Booking Reference: T*UDQL), and paid using my credit card.

On **th May ****, AirAsia unilaterally cancelled the outbound leg of my journey due to “operational reasons.” As a result, the trip became infeasible. I had specifically booked direct flights, and AirAsia’s alternatives involved multiple stopovers, which I did not accept. I also had no confidence that the return flight would operate as scheduled, especially in the absence of reliable customer service or a human point of contact.

Given this, I was forced to cancel the entire trip. I immediately requested a refund. AirAsia acknowledged this and provided me a refund case number (*********), stating the request is “being expedited.”

However, despite more than * days passing, the airline has failed to issue a refund to my credit card, which is a clear violation of DGCA regulations. As per DGCA CAR Section *, Series M, Part II, Para *.*.*, credit card refunds for airline-initiated cancellations must be processed within * working days.

Repeated attempts to contact AirAsia have been met with automated responses, and there has been no meaningful assistance or refund. The situation is a case of service non-fulfilment and an unfair delay in refund processing.