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Tusharkanti Mandal filed complaint against Kent on Jul 27, 2021
I purchased a Kent RO (Pride Plus model) on **.**.**** from Amazon (Order no. ***-*******-*******, Invoice no. SATA-*, dated **.**.**, Machine Sl No. KR**********) in EMI. During purchase I got the offer * year warranty+* years free service (Total * years free service from Kent).
But I am sorry to say that they are not able to provide free service according to the offer. Recently I booked twice (*********** & ***********) for servicing but no one visited my home for the servicing purpose. It's not only the first time, previously I faced the same problem again and again. No one visited for servicing but I received a message on my mobile that "......your request ....is resolved & we have received Rs. *.** against it....". In this way they are cheating the customer.
As per my recent request someone called me and denied to visit my home as I purchased the spare parts from Amazon. According to them I need to purchase the parts from the technician paying higher prices. Why should I buy it from them whereas the same product is available in the market at a lower price? They cannot force customers to purchase the same product paying a higher price. I also wrote to know on their Facebook page whether I can purchase the spare parts from another source/online instead of an agent? That time they replied that I can purchase it from other sources too.
Regarding this recently I complained (*******) in NCH but their answer does not satisfy me. According to them I purchased the spare parts from other source so they will not send technician to install it.
My question is: installation is not a part of service? But when I purchased the Kent RO system online then why they send technician to install that?
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario
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