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rakesh ganjoo filed complaint against Kent on Jul 30, 2020
We are using Kent Excell Plus Mineral RO (KR**********) installation date **nd July ****.
On *th July **** case ID (******-*****) we raised service ticket as RO was making beeping sound. Visiting engineer on inspection confirmed no issue with the system and no replacement required. For another few weeks beeping didn't stopped & we again raised the ticket on **th Aug ****. This time a different engineer visited and mentioned that it needs complete replacement of * parts and charged Rs. *,***.
I failed to understand what changed between first & second service visit although the problem statement was same. I don't want to believe that everything was OK in first visit & everything fell apart on *nd Visit. This leads me to conclude that this was a fabricated effort to let the warranty expire & charge exorbitantly. I need explanation before I take it to next level of customer rights.
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario
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