Rapido Bike Taxi - Accident due to Rapido Bike

I am Rajani Kanth Chepoori from Hyderabad, victim of Rapido services

This is to bring it to your attention that I have availed rapido bike service on *th April and on my way to destination, I have noticed that driver was very fast and I told him repeatedly to drive slowly but he did not listen and the bike met with an accident. I fell down immediately resulting in BONE DISLOCATION AND FRACTURE on left leg. As per Doctor's advise, I have undergone Surgery on the same day. Post-surgery, I was advised by doctor to take * months rest. I have attached pictures of my leg after accident with this email.

My wife has raised a complaint (she is the one who booked the ride, we both were trying to book a ride for me but she got a booking confirmation) with Rapido for compensation. Our conversations with Rapido representative (Rithika) gave a clear message that she is not ready to resolve the issue and closed the complaint without any resolution which is not acceptable and unprofessional. Her point is that only the person who books the ride will get compensation if met with an accident which she claims it as per policy. I told her that I have gone through the policy and I don't see any such clause mentioned in your policy. I requested her to put that on email but she is not ready to do that. I have call recordings as well in support of that. Her behavior is not appreciated.

Current situation:
Due to Rapido's driver negligence, my entire family including me and * dependents (Wife, * kids and aged parents) are suffering now.

I am a contract employee and entire family is dependent on me. My job is such that I have to go to office every day. Now I am on Loss of pay and cannot afford nurse to look after me during my medication. As a result, my wife is doing all the services who is already going through a lot of mental trauma due to this accident. Overall It affected me and my family mentally and financially. It’s been * weeks now and no action has been taken even after repetitive complaints.
They are not ready to take the ownership for their mistakes.
I am seeking for compensation from Rapido for all the agony and distress that me and my family have gone through and to at least help us in recovering the financial losses that we have undergone due to this incident.

Regards,
Rajani Kanth