Lloyd AC service - ac service request and remote problem

Dear Sir,
wrt bill AC BILL NO-************ ,invoice no-PTL-**** of dated **-*-****,i raised a request for final AC service and booked on *th may-****.I got a call for service but i rejected because i was in hospital for * days at that time.Again i raised REQUEST on ** may-**** and received a call in the evening around * ** pm that they are interested to do service but they also told that they donot have helper and you need to help them such as give them tools ,it means you need to stand there for * hours for * AC.so i told them to come on sunday but they rejected.they told that they will cancel the request and you need to raise a service request again.Then i raised request again and they called me on **-*-**** at * ** pm for service but not possible of service in night time.so i request to come on morning.they came ,checked my bill and told me that its out of warranty period.after so much arguments, they told that they will do dry cleaning only as they are doing special favor to me. my * service requests were on *th may and *th may.they have very simple reasons to write that the customer didn ot pick the phone or out of station but did not tell the truth that helper is not available.The technician who replied me that helper is not available is Mr SUNNY /balbir singh(**********).I discussed the whole situation with satnam technician(**********) who allowed dry cleaning only as special favor.
Another point is that I have raised request for AC remote which is not working properly since purchasing new AC. I have informed to technicians when they came for service and even has raised request on online customer care .they put responsibility on technicians and technician put on customer care.
Truly speaking, i am not happy with the service and the way .where is the proof that i rejected the service request on ** may but they rejected service because of helper not available which was under warranty and still mentioned like customer did not pick call or out of station.
I would like to keep highlighting these point to higher level until the clarification is not received.I just started from the basic step i.e. consumer complaints.
my contact-pankaj gupta-**********