Urbanclap - AC Faulty Repair Damaged Internal Part

I am Vihar Gandhi (+**-**********) living in Ahmedabad. I belong to a small lower middle class family having value of every single penny and having only one AC at my home. Unfortunately my grandmother is suffering from cancer and currently on chemotherapy who cannot bear heat and continuously she has to use an air conditioner.



Since I have heard/observed positive feedback of Urbancompany from friends and relatives, even Urbancompany turned out to be good for me as well for many other services experienced except mentioned below.



Tentatively before a month there was a cooling issue in AC which is used by my grandmother. Thought of using Urbancompany services which turned out to be the worst decision of my life.

On *th September technician BIPINKUMAR A SHAH was assigned to me who visited and after thorough investigation he figured out gas leakage and refilled gas, which was billed around ****/-Same amount was paid by me with trust on technician without negotiation, and yes luckily I have opted for warranty.



** days later the same issue reoccurred and since it was under repair warranty, same technician came and again after thorough inspection he repeated the same process.

Again after ** days same cooling issue recurred and I thought of calling/appointing another technician this time as I felt that the previous technician was having lack of knowledge.

This new person Mr. Hemang Suthar came and inspected everything and told me to install new copper pipe set of at least * meter, which I again agreed due the reason of my lack of knowledge as I do not belong to this field and in front of me my grandmother was there who is on chemotherapy who has to be in AC ** **.

I agreed to that person, he did his work, installed new copper pipe, again filled new gas and this time I paid ****/- with the mindset of getting a solution for the sake of my grandmother.



Now, Again after * days same issue reoccurred and according to Hemang Suthar’s guidance I called company person,

Company person said “ due to previous * faulty repairing cooling coil of internal unit has got seriously damaged, and surprising your person / mr.hemang Suthar agreed







This faulty repairing issue has leaded to

*.serious damage of my internal unit’s cooling coil

*. waste of hefty amount of money earned by only earning member of lower middle class family.

*. waste of time as whenever a person comes for repairing I have to take leave from office as there is nobody in my family except my grandmother and working wife at home.

*. mental harassment for us and the past * month was not at all good due to those technicians who were in lack of knowledge and everytime asking me to pay for spare parts/gas filling without having conclusion on proper fault and this resulted in damage of my ac.



Now to this series of issues, faulty repairs, damage to my AC, harassment to our family, I Have decided to get it repaired from the company itself.



Due to blind trust on Urban Company I have accepted whatever technician asked to replace, and paid whatever amount they said. This trust leaded to damage to my AC, and hampered my grand mothers health



All these services and payments are under warranty (although your person was not able to detect problems/damaged my AC) Now, I request you to kindly help me to get my money back for AC and all the product which was damaged because of this.



I am so frustrated due to this and I have decided that if I do not get an proper cooperation from Urban Company I would be dragging this matter to court of laws and will fight until I do not get proper solution.

Would request a quick positive revert.