Alibaba - USDInternational Trade Fraud by Alibaba Verified Suppliers

I am filing this formal statement regarding a coordinated fraud by three Alibaba suppliers involving a total loss of USD .USD **,***.**
*. The Fraud Structure (Modus Operandi):
I ordered goods from three suppliers: Shenzhen Kingstar (Angela Xu), Feiy Technology (Charis T), and Shenzhen Junma (Chen Jingwen). Angela Xu convinced the other two suppliers to send my goods to her China address instead of shipping them to India. Despite my "Door-to-Door" agreement and full payment via Alibaba, the goods never left China.
*. Supplier Details & Financial Breakdown:
Supplier *: Shenzhen Kingstar (Angela Xu / Roy Wong): Order ******************. Total: $*,***. After heavy disputes, I only received a partial refund of $*,***. Balance Owed: $*,***.
Supplier *: Feiy Technology (Charis T): Orders ****************** ($*,***), ****************** ($*,***), ****************** ($***.**). Total Owed: $*,***.**.
Supplier *: Shenzhen Junma (Chen Jingwen): Order ******************. Total Owed: $*,***.
Grand Total Claim (Refund + **% Compensation): Over USD **,***.
*. Why the Delay Occurred (Humanitarian Grounds):
Supplier Deception: Angela Xu used emotional manipulation, claiming she would lose her job if I opened a dispute, promising delivery during COVID delays. She provided fake tracking numbers.
Life-Threatening Accident: In ****, I met with a severe accident that left me physically and mentally incapacitated for over a year. I have all medical reports as proof.
Technical Glitches: I attempted to file disputes earlier, but the Alibaba portal failed to upload my evidence screenshots.
*. My Verification Efforts:
I have filed a formal Police FIR in India for this fraud.
I personally traveled to China last year to find these suppliers. I discovered they are operating under different names to evade law, and I was threatened when I reached their office. I have my Visa and travel records as proof.
Final Demand:
The suppliers have zero proof of delivery to India. I have ***% proof of payment and their admission that goods are in China. I request a full refund plus the **% Trade Assurance compensation for the immense mental, physical, and financial trauma (including bank loan interests) I have endured since ****.
I am ready to provide the Google Drive link containing the FIR, Medical Reports, China Visit Proofs, and Chat Transcripts immediately.
Case Details:
I am filing this complaint against Alibaba.com for their failure to protect me against a systematic international trade fraud totaling USD **,***.** (approx. INR **.* Lakhs).
Summary of the Fraud:
In ****, I placed * orders with Alibaba-verified suppliers: Feiy Technology (Shenzhen) Co., Ltd., Shenzhen Kingstar, and Shenzhen Junma. These suppliers conspired and misdirected my shipments to a fake local agent named Angela Xu (also a verified Alibaba supplier) to trigger a fake "Delivered" status on the system, while the actual destination was INDIA.
Key Evidence:
Criminal FIR: I have already registered a criminal FIR (No. ****/****) at PS Naugaon, Dhar (MP) under Sections *** and *** of IPC.
Ground Investigation in China (****): I personally traveled to China in **** and located the physical office of the scammer. I discovered they are operating locally under the name "Dongguan City Xinkeda Energy Co., Ltd. (东莞市欣柯达能源有限公司)", which is different from their registered name on Alibaba.
Admission of Guilt: The supplier has admitted to the non-delivery in chat records but refuses to refund, and Alibaba is shielding them by citing "Article **" (Time limits), even though their own Article ** allows for time-limit extensions in fraud cases.
Requested Resolution:
I demand a full refund of my principal amount USD **,***.** plus the **% Trade Assurance compensation, totaling USD **,***.**. I request Voxya to serve a legal notice to Alibaba’s management and assist in escalating this to the Consumer Court and Cyber Crime authorities.
Best regards,
Amit Jain