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Airtel Secure One Assist - ESCALATION action required for not activating of one airtel Secure plan on my platinum pack and pho

deepak filed complaint against Airtel Secure One Assist on Jan 4, 2021

This is a serious issue. Airtel representative is denying my claim with multiple unnecessary reasons, even without understanding and going through documents.
*: first she said your phone is not in warranty (note : my phone is still to complete * year so its in warranty)
*: She said I have provided order copy not the invoice one (but that is amazon purchase product and it was invoice copy)
*: She said address issue as per company benefit we get tax benefit if we just mention CO in address details but main owner is myself (even i can provide company confirmation on this) but she is not able to help me in any way ..
I am the owner of a phone and as per rule i have paid an amount from my bank and all billing details are on my name. They are making excuses to cancel this offer .
customers without any reason. As per rule I can even give your company confirmation for my They are torturing me by rejection calls .
I called multiple times customer care of airtel and tried to get help .Unnecessary i am getting mental harassment by getting rejection calls without any valid reason
All documents attached here.

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Complaint Status

Resolution Demanded:

Replace / Fix problem

Damages for loss and agony

Airtel Secure One Assist

2

Total Complaints

1

Total Resolved

50.00%

Consumer Satisfaction

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