RedBus India - bus delay

Mari bus * baja ki thi Delhi sa but ya log *baja delhi sa bus nikli tab tak ya log bus ma local passanger bar rhi tha.fir bus zero point,agra, lucknow, rok kar passanger bar rhi tha aur rest stop par xxmin roka. Bus ka upar kise non passanger ka plang bhand kar rakha h us ko bar bar ruk kar us ko shi sa band rhai tha Gorakhpur in ko rat *:**par pouchana tha
But ya log morning ma **:xx tak choda
In log ka wajh sa mai apna tim par nhi pouch paiya muj ko important kam tha in ka wajha sa la ho gya mara ko mara refund chiya .
Kindly plz give me my money thanking you