Brand Factory
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Complaints
Brand Factory - Package not delivered even after successful payment Closed
On **th April **** I made a purchase from brand factory’s website. The payment for the same was done using upi the amount was deducted from my account but the website displayed that my payment was declined. I have been trying to contact them ...
Aug 30, 2022 by Ayush Paran
Brand Factory - I didn t get the delivery Closed
I have order some products on *th May **** and they mentioned it will deliver by *th May i didn't get the delivery or i didn't get any update or refund and app aslo not working...
May 16, 2022 by Ayyapppareddy Kanjula
Brand Factory - Return initiated but refund not received Open
We have initiated a return request of Order No : ******** but till date no one has came for pickup of return. Also online it shows under process. My refund amount is also pending ...
May 11, 2022 by DeepakRathi
Brand Factory - Transaction done but order not placed Open
Dear sir My name is sachin nawale my mobile number ********** i ordered some item from brand factory ** April **** that time my amount was deducted from my account ****rs but my order not placed. I talked with brand factory customer care a...
Apr 29, 2022 by Sachin balachand nawale
Brand Factory - Return icon is not showing Open
I have ordered a dress fr brand factory but i am not satisfied thats why i want to return the dress. But i could not see any return icon on the order page. I have tried many times bu refreshing my app. Buy still there is no return icon showing....
Oct 04, 2021 by Anumeha kaushik
Brand Factory - They count more Closed
During billing they count *item more and we lose ****/- rs we want money back...
Mar 27, 2021 by Sagarika mitra
Brand Factory - REFUND NIT RECEIVED SINCE SEPTEMBER 2020 Closed
I have cancelled order of one shirt (order no.******) as on ** September ****, and following since then for refund of my money, ** days back I also called customer care regarding this issue they had given me * March date for refund of money but...
Mar 04, 2021 by Pravin k.
Brand Factory - Unable to Return product Closed
Hi, My order number : ****** Email : balachowdary***@gmail.com I have ordered two jeans from brand factory on Feb **/****. Iam Unable to Return those jeans. It is clearly mentioned in product page, **days Return & Exchange Please d...
Mar 01, 2021 by Jadda venkatesh
Brand Factory - Money paid by gpay but the staff claimed they have not received it Closed
We went to the Brand factory elgin road brand and my boyfriend decided to buy a trouser for himself but when we went to the Brand cash counter my boyfriend's card did not work in their card machine but their card machine did not respond so we t...
Mar 01, 2021 by Sayanti Adhya
Brand Factory - Products not delivered Closed
I ordered products on **th January but the products are not delivered. I call the customer care many times but they don't solve my problem . my order id ****** and ******...
Feb 12, 2021 by Shyni.s.s
Brand Factory - Refund not credited Open
I had returned the package but still i did not get the refund from there side from last month i am following and continues calling to the customer care but from there side no reply.my order I'd is****** snd my return reference no ***B*A....
Feb 10, 2021 by Mamatha
Brand Factory - Refund not done Open
I had returned the package but still i did not get the refund from there side from last month i am following and continues calling to the customer care but from there side no reply my return reference no is***B*A....
Feb 09, 2021 by Mamatha
Brand Factory - Package not delivered but in orders status was delivered Open
Recently I placed order in brandfactory my order id are as follows ID:54175 I didn't get my package but in my account orders status was delivered and I tried to calling customer care number but it's not connected at all I literally tied with t...
Dec 04, 2020 by Divya
Brand Factory - Refund not provided Open
i cancelled my order on the brand factory app and i got the email from the same that we've refunded the money but till now i havent got my refund of **** rupees. My Order id: ****** and email id is priyanshusinghal***@gmail.com....
Nov 09, 2020 by priyanshu gupta
Brand Factory - Non receipt of ordered item Closed
ordered vide order no ******** for Rs.*** one T shirt of Levis brand with Brand Factoy *.**.**. AFter giving order no over msg from unknown number. , no further action from their end. for follow up https://webfxdigitel.com/orders is given. ...
Oct 12, 2020 by N MOHAN
Brand Factory - Incomplete product Open
i have purchased lehenga from brandfactory online. They delivered only kurti, lehenga nd dupatta were missing. I called them about *** time. They didn't pick my call. I visted their physical store at indore. They also refused to help me regard...
Oct 07, 2020 by Eliza Baig
Brand Factory - Return not picked up for more than 45 days Closed
The return was placed for * items ** days ago and still no response from Brand Factory team, They have a pathetic customer service and i had waited an hour for them to respond the call. There are issues in picking up order as the tags didnt ...
Sep 25, 2020 by Mohan Raj
Brand Factory - Against refund Closed
I had returned the package but still i did not get the refund from there side from last * month i am following and continues calling to the customer care but from there side no reply my order id is ******...
Sep 15, 2020 by Suraj tahelyani
Brand Factory - Return not picked Up Open
I have requested a return request in brandfactory online but my item was not picked up back due to wrong EAN number and there is no change in the tag it is same as i have received. My order I'd is : ****** ...
Sep 03, 2020 by sikkander
Brand Factory - Not received my order Closed
Actually i ordered a top of rs *** which was larger in size so i initiate the return. The delivery boy picked the top for return . After that its been ** days but no response from brand factory and also no sign of exchange details and all. Thei...
Aug 12, 2020 by Divya
Brand Factory - Charging above MRP Open
The company is charging CGST and SGST above and over MRP. No company is legally allowed to charge taxes over a discounted price of MRP as MRP already includes all taxes....
Jun 14, 2020 by Suraj P Temkar
Brand Factory - Not got refund yet Open
Hello Arfat mulla this side Contact no ********** Email arfatmulla**@gmail.com Order id ****** It's been more that * month I haven't got my ***rs refund yet If you can't provide proper Service. Shut down brand factory.. I'll esc...
Mar 29, 2020 by Arfat mulla
Brand Factory - Empty package delivered Open
reference number : BF*********** and order id : ****** I ordered a handkerchief from brand factory and when I recieved and opened it . It was empty box of hankerchief and tissue paper inside the box . So i raised the complaint and they arrang...
Feb 29, 2020 by Shubham Singh
Brand Factory - Refund has been initiated but amount not credited yet Closed
I have returned the product because of size variation for which the pickup has happened on the very day. Refund amount has also been initiated on the same day (** Dec ) but it is not credited yet ...
Dec 31, 2019 by Sathyameena Kannan
Brand Factory - Refund not credited to my bank account Closed
I had a refund problem from brand factory online shopping .I am facing refund issue from September ** **** everytime when I contacted customer care there are saying we raised your query you will get your refund till now I had not received any r...
Dec 14, 2019 by Rohith
Brand Factory - Brand factory not placing a return pickup Open
Converse lace-up canvas shoe order was placed on * Sept. **** and was delivered to me on ** Sept. ****. Just after one day, I raised the return pickup and no courier person came to pick it up. Also, they have not refunded my money also. After t...
Dec 03, 2019 by GOPAL SINGH
Brand Factory - Not giving service Closed
I Have purchased Hubolt watch from Time Zen.com for RS ****/- it has dual time one Digital and one analog. the analog is working fine but the digital it is not working they have tie-up with SHOP*** and after giving complaint for the fine *st ...
Nov 29, 2019 by Rakesh P menon
Brand Factory - Package not delivered Open
I have placed an order of * items on **th october **** when I received a promotional message, still now the order has not been delivered. When I call to customer care they are taking minimum ** min time to take a call and they are saying they e...
Nov 10, 2019 by Shyam kumar
Brand Factory - Carry Bag Charges and Fake Offers Closed
I have done a shopping of RS.****.**/- at brand factory (Mindspace, Malad) on **/**/****. There was a offer of converse bag at discounted price of rs.*** if you purchase the goods for over ****/- At the time of bill payment cashier Manoj Kuma...
Nov 03, 2019 by Sagar Shah
Brand Factory - Return pickup not iniatated from last one month Open
Brandfactory online products are not return pickup from last one month. Let me know what to do. ...
Sep 20, 2019 by Ravi
Brand Factory - No exchange dress is received nor money is refunded. Open
I order kurta from brand factory website with ORDER ID: ******. I have returned one top for exchange It has been more than one month(** days) but no status update nor my exchange top is receive but I returned kurta to courier men. I have recei...
Sep 06, 2019 by Shraddha Dharmameher
Brand Factory - Spam messages from Brand Factory Open
Brand Factory has been sending spam messages for the last * months and not stopping even after multiple emails, twitter support threads. They don't even give an ETA of by when they will stop sending spam messages....
Aug 28, 2019 by Sriram Kuravi
Brand Factory - Charged for a bag cover Open
I had charged for paper bag/cover by Brandfactory retail outlet. But the bag has brand coverage of their name called the Brand factory. ...
Aug 24, 2019 by Gunavardhan reddy
Brand Factory - Refunded money didnt credit to my account Closed
I returned the ordered but the money didnt got credited but status is showing like money is refunded Please refund my money...
Aug 14, 2019 by Navya LN
Brand Factory - Refund not proceed Open
I have ordered * product from https://www.brandfactoryonline.com website. From that order, I have placed a return request for * products but no one can come for pick up that product yet. I have raised the return request before * month, now I ha...
Aug 03, 2019 by Swapnali patil
Brand Factory - Package not delivered Open
I placed an order on **th June, order ID ***** which has not yet been delivered. I talked to their customer care executives multiple times. Every time they reassure me that product will be delivered soon but now it has been a month and I haven'...
Jul 12, 2019 by Shreyansh Jain
Brand Factory - Extra charge for the printed carry bag Open
I have purchased the clothes from the brand factory located at Alkapuri x Road Nagole Hyderabad. They have charged me for the printed carriage bag which is having a brand factory logo. Similar cases happened earlier consumer court has issued a ...
Jun 08, 2019 by K sanjay kumar
Brand Factory - GST charged on discounted MRP Illegal practice Open
We purchased a few merchandises from Brand Factory a division of Future Lifestyle Fashions Ltd. A **% discount on the MRP offer was going on at that time. At the time of billing, we were asked to pay an extra *% as GST on the discounted price. ...
Jun 06, 2019 by Nitin Agarwal
Brand Factory - Charging customer for paper carry bag with brand & logo printed Open
We purchased a few merchandises from Brand Factory a division of Future Lifestyle Fashions Ltd. At the time of billing, we were asked to pay for the carry bag. As the merchandise could not be carried barely in hands we helpless and we paid Rs.*...
Jun 05, 2019 by Nitin Agarwal
Brand Factory - Fraud/ only one shoe from pair is received Open
Sir I am Pramod. I had purchased a pair of woodland shoe of price ****.** from Brand Factory shop at Rajouri garden , New Delhi on * June ****. But after reaching at home I found only one shoe(not pair, only left side shoe) in packet. Sir more...
Jun 05, 2019 by Pramod kumar Ghadei
Brand Factory - Extra charge for carry bag with brand logo Open
I purchased **** Rs worth products from brand factory abides branch. They still charge ** Rs. for their own logo bag. I need a forum to take action on this. Bill invoice attached....
May 27, 2019 by Ganna srikanth
Brand Factory - Extra charges for carry bag Open
They charge me extra ** rupees for the carry bag. Why they charge me the amount if they are promoting the brand through me....
May 26, 2019 by Ayush Tripathi
Brand Factory - Regarding wrong charges for carry bag Closed
I have purchased clothes from brand factory Agra and they charged me Rs. * for the carry bag. As it should be free of cost with every purchase. Why there are an extra carry bag charges. Why should we promote your company by paying for that carr...
Apr 17, 2019 by Divyanshu Agarwal
Are you Brand Factory?
Are you Lawyer?
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