Air india
- Zero support Open
Mandeep Sharma filed this complaint against Air india on Apr 04, 2023
Resolution Demanded:
Refund
Replaced
I booked a ticket and immediately upon receipt I found there is a typo error. Instead of Mandeep Sharma I have put Mandeep Sharna. Keys in keyboard are nearby and similar looking. I sought support but in vain. I escalated to N Chandrasekaran and Air India CEO Mr Campbell. Emails got delivered. Multiple times dropped but no response. Customer support team said it is a name change- should one letter change that too in surname change my identity? No !!! They do not account for typo error and asking to cancel and rebook for which they would charge **% of the ticket value.
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Air india
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