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Winni - Worst Quality of gift delivery on Rose Day

Vikesh filed complaint against Winni on Feb 8, 2023

I ordered a flower bouquet and small teddy for rose day to be gifted to my fiance. They order bunch of bad roses and a different teddy in worse quality. It was supposed to be ** rose bouquet, but what was delivered was just pathetic, some *-* bad quality roses. When I tried to complain and ask for replacement, they initially promised to replace the bouquet on same day. But that never happened. I further tried to complain to customer care and then they hanged my phone couple of times saying they might replace in next few days but refund is not possible. Worst ever customer experience.

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Damages for loss and agony

Winni

45

Total Complaints

33

Total Resolved

73.33%

Consumer Satisfaction

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