Goibibo
- Worst experience by Goibibo and Swami Travels Closed
Suman lalit pandit filed this complaint against Goibibo on Jan 05, 2021
Resolution Demanded:
Apology
Refund
Replaced
Damages
This was one of the worst experiences while traveling in a bus with Goibibo. This was the first time I was visiting Mahabaleshwar and the bus ensured that it did not end on a good note. Hence I am writing this at *:** am at night. Here are the problems we faced -
*. Very dirty bus. No hygiene maintained and there was no pillow covers too. The seat was very very dirty and stinking.
*. The driver (Rathod) of Swami Travels informed us that he is changing the route as soon as we reached Panvel (* am at night) and that we need to get down at a different location because he did not want to go by that route.
*. I was travelling with my father, mother and younger brother. Getting down at the middle of the night at an unknown location with no transport available is horrifying and frightening. We were told that we needed to get down at Sion instead of our selected bus stop (Bhandup) which is around ** kilometres away at * am at night
*. The driver was very rude was saying "Jo karna hai woh kar lo, main nahi Jaane wala". The helper could barely talk properly. There were * families with kids who were denied their selected drop points (Thane, Airoli and Bhandup).
*. The driver fought with us for around ** minutes in a very abusive language. There was no one picking up our calls at Swami Travels office. We had reached the point of contacting the police as a last resort.
Overall, this was our worst experience with Swami Travels and Goibibo and would not recommend it to anyone. Kindly take this as an official complaint and I ask for a full refund cum compensation.
I am also registering an official complaint with the relevant transport authorities so that no one else faces this issue again.
I am also posting it on Google Reviews of Swami Travels and Goibibo (play store too) , Travel review websites and will be making a YouTube video too about this experience.
Details of the booking - -
Swami Travels
BusNo:MH**CH****
Bus type - AC Sleeper
Driver Name Rathod
Goibibo id - *GOBUSANDa*d******b*:
Are you brand?
Are you Lawyer?
Goibibo
Hathway Broadband Internet
"With Voxya I was able to handle a very difficult company. Thank you Voxya for helping me realize the power of consumer to speak up and get action!"
Sushil Mathew
Related Complaints
Goibibo - I try to cancel my trip but the app get closed automatically Closed
I booked my trip by ** am instead of ** pm I tried to cancel my ticket but the app closed without refund ...
Sep 10, 2024 by Dinesh Kumar
Goibibo - Refund not initiated Closed
I had booked a ticket from goibibo on July **th and it was canceled due to technical glitch. The refund was to be initiated before *nd August but failed. There is no option to connect with the customer care executive as i have been waiting for ...
Aug 11, 2024 by Yasmeen
Goibibo - I have booked bus ticket due late reaching but driver cancelled ticket Closed
Ernakulam ok chennai bus ticket cancelled by bus driver due late reaching to stop due to heavy traffic I have late and * days completed till now not received any call message from goibibo pls help ...
Jul 14, 2024 by Akram
Goibibo - Unhygienic hotel booked by customer care of Goibibo Closed
Hi Team, We had booked hotel Ojas for stay on Saturday **th May. Today around ** am a person from Ojas had called and asked us to cancel the booking from our end as they were facing some power outage issues due to heavy rain. We conta...
May 26, 2024 by Senthil Kumaran D
Goibibo - Refund not initiated Closed
Our flight ticket from Bangalore to Shiridi was cancelled by airline & refunded back to Goibibo. Its been ** + days & the refund is not processed from Gobibo even after raising * tickets & multiple calls. The reason Goibibo provide...
Apr 27, 2024 by Suhas Paniraj