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Neeta Mahadev Mhatre filed complaint against Videocon on Nov 25, 2020
I have Purchased **″ Videocon TV from VIJAY SALES store in October ****,which under Extended warranty of *yr, But unfortunately my TV was stop working on *th Sept,** So Next day I have raised complaint that is on **th September ****, the Engineer came to check & said that Mother board got damaged, he charged me Rs *** as service charge, and said it will be replaced soon, But still problem have not solved and regularly i am following service centre and he is giving same reply that “the part which is to be replaced is not available, So please wait for ** day.” But today is **.**.** still it has not been resolved.
I need resolution of my issue ASAP so either you replace the faulty part or give me new LED without any cost.
I requested to you please do need full if you believe in customers satisfactions and customer loyalty.
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
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