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Reconnect - Very poor service provided

Monu Gupta filed complaint against Reconnect on Apr 27, 2019

I have bought a Reconnect cooler on *th of May **** with a warranty for one year. Now, cooler is completely dead within a year. I have filed a complaint at Reliance digital care * days back and a complaint number is **********. No technician has visited my place yet to look after the case. I have followed up with Reliance care on multiple occasions but they keep saying "Our Technician will visit in next **-** hours". Same answer on each day.
Only a few are left in warranty. It will expire on the *th of May. I am afraid, these guys are delaying the service willingly and once warranty period will be over they will deny the service. Please assist.

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Replace / Fix problem

Damages for loss and agony

Reconnect

10

Total Complaints

4

Total Resolved

40.00%

Consumer Satisfaction

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Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.

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