Tatacliq.com
- Used iPhone 13 delivered instead of brand new Open
Dishank filed this complaint against Tatacliq.com on Feb 02, 2022
Resolution Demanded:
Refund
I have ordered an brand new iPhone **-*** GB Starlight on **-Jan-**** through TataCLiQ. Order id: *********. I received the same on **-Jan-****. While unboxing I found that the inner box of iPhone seal was already broken. Image is attached for your reference. I have also entire unboxing video. Further, to confirm I checked the activation status of an iPhone & I checked it through apple website, and I found that it was already activated on **-Dec-****, before placing my order date: **-**-****. Screenshot is attached for your reference.So, it’s confirmed that I received used product. So, I immediately lodged the return request on **-Jan-**** and sent them proof of unboxing video & images. However after ** days of investigation they informed me that the product delivered was quality checked & in working condition, so it could not be returned and rejected my return request. I paid Rs.**k for brand new iPhone and I received used product. It’s totally unacceptable & it’s cheating. I have proof of unboxing the parcel and also screenshot of activation of iPhone and its clearly indicates that it was used before I ordered. So, kindly look into this matter & provide full refund against return of this product asap.
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Tatacliq.com
Smartbuy
"I am literally amazed what this platform can do. I was following up for refund from last 3 months but after I filed complaint with Voxya, I received my refund in just 2 days. "
Vadaria J R
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