- Urgent Unsafe and Substandard Service for My Bajaj ^Open

Sparsh Malik filed this complaint against Bajaj on Dec 02, 2024

Resolution Demanded:
Apology
Refund
Replaced
Damages

I am writing to express my strong dissatisfaction and growing concern regarding the substandard service provided for my Bajaj N*** motorcycle (Registration number: DL*SDD****) at your authorized service center on **st November ****.

I entrusted your service center with addressing the following critical issues:

*. Brake issue

*. Battery issue

*. Engine issue

*. ABS issue

*. Chain issue

Despite a bill of around ₹*,*** and assurances that these problems were resolved, I noticed the same issues resurface by **th November ****, along with a new problem—the self-start mechanism has completely stopped functioning, leaving me stranded unless someone physically pushes the bike to start it.

To make matters worse, the bike frequently stops while navigating high-traffic areas. This has put my safety at serious risk, especially in situations where sudden stalls could result in being hit by heavy vehicles. I need to know: Who will take responsibility if this bike causes a fatal accident due to these recurring and unresolved issues?

I made a complaint to your customer service via call on **th/**th November ****, and I was given assurances that the issues would be corrected. Subsequently, Naveen from RRAG, Jhilmil contacted me, asking me to bring the bike to the service center again for inspection. However, I live in Gurugram, approximately ** km away (resulting in an **–** km round trip). It is unreasonable to expect me to frequently visit the service center for the same unresolved issues, especially when these problems should have been fixed during the first service.

Additionally:

I was promised delivery on the evening of **st November by end of day but only received my bike on **nd November by **:** PM highlighting poor time management.

The service provided was clearly ineffective, causing me inconvenience and jeopardizing my trust in Bajaj as a reliable brand.


This is not just a matter of inconvenience; it is a matter of safety and life-threatening risk. I demand the following:

*. An immediate, thorough inspection and resolution of all issues at no additional cost.

*. A written explanation for the poor service quality and why these issues were not resolved as promised.

*. Assurance that stringent measures will be implemented to prevent such lapses in the future.

*. A solution that does not require me to make multiple inconvenient trips to the service center, such as arranging for doorstep service or pickup and drop-off of the bike.

When I visited the service center again on December **, ****, I made my entry at **:** AM. By *:** PM, there was no update on the status of my bike. To add to the frustration, I noticed that my number for the day was **, yet vehicles numbered ** and ** were serviced ahead of mine. This intentional skipping of my turn is completely unacceptable and shows a blatant disregard for customer satisfaction. Is this the standard of service and respect Bajaj offers its customers?

I want my bike services and handover to me by end of the day as they are now saying that you can go for now, we will handover it to you by end of day tomorrow.

Failure to act promptly will leave me with no choice but to escalate this matter to consumer forums, legal authorities, and share my experience publicly. If anything happens to me or anyone else due to the negligence in servicing my bike, I will hold Bajaj Auto fully accountable.

This is an urgent matter. Please respond and take action within ** hours.

Sincerely,
Sparsh Malik
+************
mrsparshmalik****@gmail.com

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