- Unauthorised debits done Open
I was just going through some insurance policy that was displayed in Mobikwik as an advertisement. While filling all details I came to payment step and I stopped there and did not proceed. But still, there is a debit of Rs.** on **.**.****. Again they have deducted an amount of Rs.** has been continuously debited from **.**.** to **.**.**** illegally without my consent. I have neither authorised them nor submitted debit mandate for these illegal deductions. They are telling some nonsense that some checkbox was unchecked. Whatever nonsense box it may be without my signature how can they debit an amount from my wallet? Now I want to cancel that nonsense policy. But they (Mobikwik) are asking me to contact the insurance provider and pay some charges. While it was done (illegally) through MobiKwik, why should I contact some third party? There should be some option in Mobikwik itself to cancel any policy. It is not just giving advertisement through the app and get some commission for insurance provider and forget. They (Mobikwik) should take full responsibility.
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An apology letter from company official
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"I spoke 20 times with the Cleartrip but the problem was not solved. But after sharing the social media campaign, they responded positively & refunded."
had made a transaction through mobikwik of ****.-rs to pay my credit card bill on *th July **** but the transaction was failed and also amount got debited i had raised the issue with mobikwik on *th july but till date i had not received the amo...
Oct 02, 2019 by Shabbirali kazi
An unauthorized transaction took place from my Mobikwik wallet for *** on **-**-****. Amount got paid to zingoy against transaction no: *******. I have not purchased anything from that website. Even after repeated emails to Mobikwik they are no...
Feb 19, 2019 by Abhilash
I have added an amount of **** in my Mobikwik wallet and tried of transferring it to a merchant. It always display to do KYC. Neither it allows me to transfer the amount to the merchant nor to my bank. I tried of finding nearby KYC Centers all ...
Dec 06, 2018 by Toufiq Suhail
Money has been deducted from my bank account but it does not add in my mobikwik account .I tried in many ways to contact with customer support of mobikwik but i did not find any relevace result .So please help me to get my money ....
Nov 22, 2018 by Sushree
I made a payment of RS *** through mobikwik wallet on **st October, but later cancelled the order. I got message from mobikwik on **rd October that they refunded my amount in my bank. It's been around * weeks and I haven't received any am...
Nov 05, 2018 by Shivam