- Unable to use the Syska smart plug ^Open

Mark Richard filed this complaint against Syska on Apr 16, 2024

Resolution Demanded:
Apology
Refund
Replaced

This is with regards to my Syska MWP-*** Smart Wi-fi Plug with Power Meter **Amp which I have been using since the last * year or so.

It was purchased on Flipkart during ****. Attached invoice.

Since the last * weeks I have been unable to see this smart plug. I tried reinstalling the Syska Smarthome ios app from the app store. But the same problem persists. The Alexa integration is failing despite several attempts at my end. Hence I am unable to use the voice command over the Alexa app.

Since the last few days the Syska Smart home app is no longer to be seen on the Apple i-store.

I am using an old iphone * from **** which is currently running on IOS **.*. Some apps require IOS ** or above to operate. Given the lack of free space in the internal memory (ROM), I am unable to transition to IOS ** or above.

However, i do not think that it has anything to do with the IOS version. All these days it was working fine.

Suddenly I don't see the Syska smart home app anymore and whenever I try to download it from the app store it says that this app is not available in your country.

Can you help me fix this issue or else using the smart plug will be a complete waste of money as it does not serve my purpose any longer since I cannot monitor the energy consumption of my AC or create any operational schedules. For any troubleshooting you may call me @**********/**********.


Thanks & Regards
Mark Richard.

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