- TV panel not replaced under warranty ^Open

Jehan Daruwalla filed this complaint against Realme on Aug 16, 2022

Resolution Demanded:
Apology
Refund
Replaced

I purchased a realme ** inch smart TV from flipkart on ** January **** which comes with * years warranty on the panel.in may **** i noticed a big black spot on the bottom left corner of the TV N IMMEDIATELY CALLED CUSTOMER CARE TO ASK THEM TO SEND A TECHNICIAN N FIX IT.
THE TECHNICIAN CAME AFTER THREE DAYS.HE SAW THE SCREEN N SAID THE PART WILL TAKE A WEEK TO COME.THEN HE OPENED THE TV FROM THE BOTTOM.SUDDENLY HE TOOK A U-TURN N SAID THERE'S CRACK IN THE PANEL N HE DIDN'T TELL ME HE TOLD HIS MANAGER ON THE PHONE.N HE PUT THE TV BACK TO ITS PLACE.
THE MANAGER CALLED ME N SAID THERE'S PHYSICAL DAMAGE ON UR TV U HAVE TO PAY.
I SAID WHAT PHYSICAL DAMAGE.THE TV HASN'T FALLEN IT HASN'T BEEN TOUCHED HOW CAN IT B PHYSICAL DAMAGE.SHE INSISTED ITS PHYSICAL DAMAGE.I THOUGHT NO POINT ARGUING WITH HER MIGHT AS WELL CONTACT REALME CUSTOMER CARE COZ SHE'S JUST A THIRD PARTY SERVICE PROVIDER.
I ESCALATED THE MATTER WITH REALME N THEY CONNECTED ME TO ONE VAIBHAV WHO IS THE SERVICE MANAGER OF MUMBAI HE SAID THERE'S BEEN PRESSURE APPLIED ON THE PANEL.I SAID THERE IS NO SUCH ISSUE N THE PANEL IS DEFECTIVE.IF THERE IS A PHYSICAL DAMAGE THEN SHOW ME.HE SAID I'LL SEND A TECHNICIAN BUT NO ONE CAME.
I CALLED NATIONAL CONSUMER HELPLINE N AGAIN GOT CONNECTED TO VAIBHAV FEW DAYS LATER WHO SAID I CAN GIVE IT TO U IN WRITING ON MAIL THAT its physical damage.i said fine mail me but no mail arrived.
Realme is really a thief company.they r lying through their teeth.i dont wana let them go scott free

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