Us Polo
- Trouser color faded in 56 wash serious quality lapse Open
Abhay kumar Singh filed this complaint against Us Polo on Jun 11, 2024
Resolution Demanded:
Refund
Replaced
Dear customer support team,
This is to bring to your kind notice that i have purchased clothes of worth INR *****/- from US polo store , address - **,** ,vardhman Dee Cee plaza sector -** Dwarka ,Delhi-******, on **th february **** out of all the items one item with code -************* size -** color -brown trouser which is barely used *-* times during the tenure of *-* month has faded in color . I am a very regular and loyal customer of US polo and I shop very frequently from your stores across the nation . I have never encountered such a quality issue from US polo . When I approached the store they asked me to refer to the return policy and all that which is something I didn't find encouraging for a customer like me who is so regular to US polo . It's a fabric issue and any fabric fading after *-* wash is a serious concern and it's defamatory to a brand like US polo . Earlier when i use to get color plus trouser or shirts if there is any issue they keep the clothes with them and ask to wait for some time and they will get this checked and offer replacement against it .
you are requested to look into the shoddy fabric quality and get the same replaced with the same value product from the US polo store and i don't agree with the policy terms of ** days because it is a serious quality concern .
Anticipating the positive reply within a week with resolution or else i will stop shopping with US polo and escalate the matter to senior authority as i am deeply unsatisfied with the store service on the ground of quality concern . If you say that the quality of your clothes will be maintained for ** days only and after that the cloth will fade and the quality will be degraded then put it in writing at your website . I am raising the concern for only one item out of so many items purchased . please refer to the enclosures pertaining to invoice copy, certified handwritten and stamped invoice by store , trouser picture ,
looking forward to hearing from you soon .
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Us Polo
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