Fcm Travel Solutions (INDIA) Private Limited
- Travel tour refund Open
Ajay Bohra filed this complaint against Fcm Travel Solutions (INDIA) Private Limited on Mar 31, 2020
Resolution Demanded:
Refund
We have booked for European Delight tour via Travel tours starting on May *, **** from India for * passengers by paying Rs. **,***/- as the token money on February **, **** booked under the name of Mr. Ajay Bohra (Receipt Number – ***** dated February **, ****) when Corona virus was existing in China. At the time of booking, we had taken a telephonic confirmation from Miss Bushra Khan (Sr. Travel Expert) and Mr. Nilesh Rane (Sr. Manager - Call Center) representing FCM Travel Solutions (India) Pvt. Ltd - Travel Tours that in case of any Corona virus outbreak in Europe, we will be provided a full refund.
After paying the token amount, neither the Visa process had started, nor flight bookings initiated. In fact, we have not availed a single service from the travel agency after paying the amount. After WHO declared corona virus (COVID – **) as a pandemic, and after looking at the current situation where:
*. India has banned all international travels. Government has requested to avoid unessential travel.
*. Europe has banned all international travels.
*. As on date – All the countries which were present in the itinerary (Germany/France/ Switzerland, etc) are under partial / complete lockdown and the infected cases are multiplying every single minute.
Considering the current situation, we have asked for a FULL REFUND from the Company as there is no booking done in our name in any European Hotel /neither there are any flights booked nor had we initiated any Visa process. We have asked proof from the Company for any bookings made under our name or breakup of the amount being charged as cancellation to which there is no proof shown by the Company. In fact, during such critical situation, all the hotels across the world are refunding the amounts charged by customers and we are not being provided refund even where there is no booking initiated.
Merely holding booking amount due to Company’s internal cancellation policy is far from being fair with the customers in case of such emergency situation.
Further, for moving the tour ahead to a later date, partial amount is being charged as cancellation amount where it is not just the customer who is not willing to travel during the emergency but also the travel company who is not able to deliver their commitment due to the lockdown.
Had the Company spent a single amount on our tour, we would have respected the loss borne by the Company and would have shared the loss. However, this is merely earning money from such emergency situation from the customers and fooling the customers. #highlydisappointed #wedeservefullrefund
(This package was booked for our honey moon and now even our wedding is postponed)
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Fcm Travel Solutions (INDIA) Private Limited
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