IRCTC and Kotak
- Ticket Booking fail but no refund received amount Closed
Lalit Kumar Singh filed this complaint against IRCTC and Kotak on Jan 03, 2020
I booked following train ticket on * Feb ****.
Station: NDLS to DDU
First IRCTC Transaction Id: ***************
Second IRCTC Transaction Id: ***************
This ticket is booked successfully in third attempt and out of first two failed attempts amount was deducted from my Kotak bank account in one of the failed transaction.
I contacted my Bank then they replied the amount has been credited to IRCTC account then I dropped multiple emails to IRCTC and received the following reply from IRCTC every time.
We would like to inform you that your below-enclosed email has been forwarded to the concerned department. You will receive a reply in this regard shortly.
Details of Not Booked Tickets:
IRCTC Transaction ids: ***************, ***************
Kotak Mahindra Bank (Failed ticket)
Amount Deduction Bank Transaction Details:
Narration: (UPI/irctc@ybl/************/Collect)
Transaction Reference Id: UPI- ************
Amount : ****.**
Please do the needful to refund my amount and let me know if more details required from my side.
Thanks in advance!
Lalit Kumar Singh
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Resolution Demanded:
Refund / Credit for purchase
IRCTC and Kotak
Resolved
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