N M Emporium - Tax invoice refund not delivered

FedEx airway bill #************ was delivered to Nawal Lath, Consignee, at N.M. Emporium on **AUG****. At that time, warehousing storage fees and duty tax in the amount of **,***.** rupees was paid by the Shipper, Jennifer Bruce, to FedEx to obtain custody of the package. The Shipper filed FedEx Claim Form #********** on **SEP**** requesting a full refund for the amount stated above due to the destruction of the personal property contained within the package. FedEx verified via email, to the Shipper, that the amount stated above was deposited into the joint bank account of Nawal Lath (Consignee) and Manish Lath on **DEC****. Since that date, the Shipper has attempted to receive the funds deposited into the account to no avail. Emails and WhatsApp messages have been ignored. Manish Lath stated he could not return the funds until he had verified the funds had been deposited and could not do that via telephone or online but would need to visit the bank in person. It was later discovered that an online account exists and as of **DEC****, according to Manish Lath, the funds had still not cleared in the account and would require * business days to clear. It is now *.* business days since the original transfer of the funds by FedEx and no notification to the Shipper has been received by either Nawal Lath or Manish Lath.