- Storage purchased was not provided despite Google recieving payment Open
Vinith Nair filed this complaint against Google on Apr 15, 2022
Resolution Demanded:
Apology
Refund
Replaced
Damages
I had to urgently recieved and respond to an email. But since my storage was full I wasn't recieving any email. Google asked me to purchase additional storage. I paid and upgraded to ***gb plan. Despite payment being confirmed and my Google one account reflecting *** gb, my account storage was limited to **gb.
I reached out to their support, sent emails and also tried reaching out to the social media team but was selectively ignored despite seeing them respond to other queries in a matter of minutes. My multiple shoutouts were ignored.
As a result for many days I couldn't read my latest email and couldn't respond to an offer which had a hard deadline.
I need Google to answer why they ignored my shoutouts and also why was my payment and subscription not honored. And Google should take responsibility for my hardships.
Are you brand?
Are you Lawyer?
HappyEasyGo
"I tweeted about the issue before but I did not get any reply, until Voxya tweeted & tagged HappyEasyGo. I received the refund today after a long time. Thank you!"
Mrunmayee Palsule
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