Make My Trip
- Solo female traveler left stranded at dead of night by Make My Trip when hotel refused check in on a Open
Swati Rawat filed this complaint against Make My Trip on Jul 21, 2019
Resolution Demanded:
Refund
Damages
I booked a hotel using Make My Trip for the dated **-**-**** to **-**-**** (one night) and made online payment. However when I reached the hotel on **-**-**** (* pm), I was told by hotel management that no rooms were available. On asking since what time the hotel went out of rooms, I was informed since * pm. I told them if there had been no rooms, they could at least have had the courtesy to inform me. And where did the hotel expect me to go so late at night as I had not made any other arrangements because I didn't know such kind of things happened. I called Make My Trip reporting the incident. After being put on hold for almost ** minutes, I was told I would be given an alternate hotel and I would receive a call after ** minutes. The executive cut the call with that promise. I waited for almost an hour and received a mail stating my complaint with Ticket Id ********** had been closed. Since it was almost *:** pm and I still had no place to stay the night, I gave the Make my trip another call. They told me there team was on the job and again kept me on hold for ** minutes. I did not receive any alternate hotel, the entire night went like this only and neither was my money refunded. I, a solo female traveler, was left stranded at the dead of night with no sense of responsibility towards a solo female travelers safety.
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4 Supporters
Make My Trip
Byjus
"I am very much satisfied, since my complaint was resolved within a week. I got refund smoothly. My sincerest thanks to the entire Voxya team. It is really effective and quick."
SUNDARAPANDIAN M
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