- Severe Service Issues and Miscommunication Avanish suzuki chandra layout ^Open

Rakesha filed this complaint against Avanish Suzuki on Sep 19, 2023

I am writing to express my deep disappointment and frustration with my recent experience at the Avanish Suzuki service center, located at Chandra layout.
Pathetic Service: The quality of service provided was abysmal. Not only was the service incomplete, but my bike also exhibited several issues that were supposedly addressed during the service.

Irresponsible Behavior: The staff at the service center displayed unprofessional and disrespectful behavior towards me as a customer. This includes misbehavior, impoliteness, and a lack of basic courtesy.

False Information: I received conflicting and false information from your representatives regarding the service, including cost estimates, the scope of work, and the replacement of shock absorbers. I was initially informed that the shock absorbers would be replaced, but upon reaching the service center, I was told this was a miscommunication.

Failure to Address Queries: My queries and concerns were consistently ignored or brushed aside by your staff, leading to a complete breakdown in communication.

To make matters worse, I was charged an exorbitant amount of over INR **,*** for the service, which, given the quality of service and the miscommunication surrounding the shock absorbers, is unacceptable.

I believe in the importance of maintaining transparency, professionalism, and accountability in service, and my recent experience has left me deeply dissatisfied as a loyal Avanish Suzuki customer.

I kindly request immediate action to address these issues:

A thorough re-evaluation and re-servicing of my bike to rectify all outstanding issues and ensure it is in proper working condition.

An accurate and transparent breakdown of the charges, including adjustments or refunds for any overcharging.

A formal investigation into the miscommunication regarding the shock absorbers, with a commitment to honor the originally agreed-upon service.
I am deeply disappointed by this experience and trust that Avanish Suzuki values its customers' satisfaction.

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