Motorola
- SERVICE DENIED Open
arun singh filed this complaint against Motorola on Jan 07, 2023
I have Motorola E* plus & Motorola e* power. I have contacted Motorola service center Lucknow to diagnose my phone and paid *** rs for it.
After denial of service I complained to NCH on ** dec **** to know the reason and as a result their national head Mr Saleem called me and informed me that they will provide parts and I should submit the phone with advance amount. And also he briefed this discussion by mail on my personal request.
As a result, in reference to nch docket no ******* i have deposited both phones on oral promise of **% discount and closed the complaint on my own wish.
But after seven days when i called their center head preeti to know the repair status she informed me it is not done yet so i have informed it to nch with a reference id ******* that they are not keeping their promise but when these people get to know that i have reached to nch again and want written document and contact detail for any problem for ** days from and beyond that on nch advice. They on an immediate basis called me, asked for my expectation on a conference call and offered me a buyback option . I denied it and told them that due to time wastage and misguiding me, they repair it free of cost and my money should be returned by the company only . After that they have updated that we have called customer on * jan ** & also customer device is not powering on , device is out of warranty so we are closing the case.but fact is that i have shown both the device was not dead at all to the staff and then received the receipt. At a later stage nch advised me to go for e-dakhil for compensation i have raised this issue with preeti that i will pay for repair but return my money wasted but she denied and also i have requested her to inform mr saleem that i will arrange phone repair from outside but company will pay all expenses she denied this also.
As a result I have collected both the phone and amount deposited . It is quite embarrassing to know tha nch has closed the case and accepted the company response though it was false and with wrong facts.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Replace / Fix problem
Damages for loss and agony
Motorola
Resolved
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Swiggy
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Raunak Surana
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