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Flipkart India Private Limited - send defective product disagree to provide refund

Kabuli Jena filed complaint against Flipkart India Private Limited on Jan 14, 2023

Order Number  OD******************

Order date  ** November ****

Order total  Rs *****/-

Product- REALME * Pro (Aurora Green *** GB Storage).

Payment  Cash On Delivery

I have received the Defective product inside the box. I complained to customer care for which every different customer agent kept on saying different things. They neither provided the return nor provided the replacement facility for the same. And also after several requests when they arranged Multiple request for picking the product then the Pickup Agent refused to take the product by highlighting that the product is not matching to the actual product I ordered. I explained the whole scenario to the delivery boy but he refused to pick up the product. After that as well I complained to customer care for more than ** times but ordered cannot be picked up or no solution was provided. I am now completely hopeless and frustrated from Flipkart as my whole amount has been gone and I dont have Use the product. You are only hope for me. Please help me to get my hard earned money. I am attaching the image of the Defective Product.

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Replace / Fix problem

Damages for loss and agony

Flipkart India Private Limited

18

Total Complaints

5

Total Resolved

27.78%

Consumer Satisfaction

Frustrated?

Thousands of customers like you have trusted Voxya to resolve their issues

- Sachin A Rosario

My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.

- Sachin A Rosario

- Mohd Abdulrahim

Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.

- Mohd Abdulrahim

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