Poco
- Security patch update has made my device camera inoperable Closed
Manigandan filed this complaint against Poco on Jan 19, 2023
Resolution Demanded:
Replaced
According to the update I received a month ago, I recently upgraded my POCO X*. Following the update, my front camera, rear wide camera, rear macro lens camera, and rear portrait camera are all inoperable. I tried factory resetting my camera and my phone without luck. Hence I submitted my mobile to the MI service center per MI's instructions, and I've also sent the Job Sheet in email to POCO and MI service emails, but didn't receive any proper response. Below is the most recent conversation.
POCO
Hello Prabhakaran, thank you for helping us with the job sheet number. We understand you are concerned regarding the issue you are facing with your device. Upon checking the details we can see that the service center team has diagnosed your equipment and found that the device doesn't fall under warranty, hence our service team has given you a cost estimate for the repair. Our crew has returned your device without making any repairs since the estimate was rejected. Kindly confirm the same.
My response:
I'm still perplexed as to why we are bringing up the warranty duration. This problem I'm having is a result of the firmware update MI released to my device. The MI team should not have pushed the software if it could harm the device. As I previously stated, since the problem was brought on by a security patch update, MI will take care of it.
Are you brand?
Are you Lawyer?
Poco
Whirlpool India
"Whirlpool refunded my money after the legal notice was sent to them. In less than 4 months this issue was resolved, which probably would have taken years otherwise. THANK YOU."
Balaji C
Related Complaints
Poco - Charger is not working Closed
Charger cable is not working of poco f* mobile and charger cable also break within only * months this problem came...
Jun 25, 2024 by Anirudha mahire
Poco - POCO MOBILE DEAD Closed
POCO X* MOBILE USING *.*YEARS BUT SUDDENLY MOBILE SPEAKER ISSUE COME AND THEN I WILL CHECK SHOWROOM MOTHERBOARD ISSUE COMING AND THAT SERVICE ALSO NOT GOOD MOBILE DEAD SO MANY DATA I LOSS MY MOBILE LOOK LIKE NEW CONDITION BUT INSIDE MOTHER BOAR...
May 04, 2024 by SAKTHI GANESH
Poco - Replacement not available Closed
I had submitted my poco x* *g on ** Jan **** but till now I haven't get it. They are saying to wait for ** Feb previous they were saying to wait ** Feb and before all of that they told me to wait * days after * days ** days and so on....
Feb 10, 2024 by Vedant kurhe
Poco - Not working customer care number Closed
I will take the poco m* mobile the charging was very late * hours taking to full charged but the charger is quick charge but we coming to full charge * hours only ...
Aug 21, 2023 by Mullapudi harishchandraprasa
Poco - POCO PHONE SOUND AND FRONT CAMERA IS NOT WORKING AFTER UPDATE THE SOFTWARE Closed
My POCO X* PRO MOBILE FRONT CAMERA AND SPEAKER IS NOT WORKING AFTER UPDATE THE SOFTWARE...
Jul 06, 2023 by Ashok kumar