Meesho - Return option removed by meesho

I order from Meesho. On *.**.****. I order a earings combo. But when I received the order, the product colour completely fade away. In pictures it's like deep golden, but in real it's kind of blackish.
Now when I want to return this order, after * times request, they remove my return option.
And also when it's arrived I don't want to take this order. But the delivery boy forced me. He is a big liar. Just for his profit, he forced me to take this order. He lied to me that I can't deny any order but when I call in help center ,they told me that, I can deny any order if I want to.