- Request for resolution of stuck funds with Relevel ^Open

Jasmine Narang filed this complaint against Relevel By Unacademy on Feb 09, 2023

I hope this complaint finds you well. I am writing to bring to your attention a concerning issue that I am facing with Relevel, a learning platform.
I am now a customer of Relevel and am taking a Digital Marketing course from them. However, I have experienced a scenario where the money of *****/- is trapped with them. During the time of purchasing the course one of their academic counsellor called me for the course. He promised me to provide the refund of *****/- once the ** days of course is started as per their referral policy. I was referred to this course by one of my friend. Though, the course as a whole was costing me *****/- after the scholarships therefore after the return it will cost me *****/-. So, believing in the promises he gave me, I took the course. Then I tried to contact that counselor after the ** days of the course regarding the refund, but he refused to grant it and went on making excuses about relevel’s changing policy. I also contacted him after *.* months, and again he denied it and said the relevel’s policy has been modified, and gave several reasons. Despite several attempts to reach the counselor, he didn’t settle the issue and stopped picking up my calls and responding to my messages. I also called their help team, but I have not received a good response from their customer service team.
My buddy contacted the counselor on this matter, and he told her that he has been laid off by the Relevel, and now nothing can be done. He also claimed that he had to pay the refund to ** more students, but now nothing could be done since I have joined the other organization and I am no longer tied to Relevel. And even stopped attending her calls too. I am mentioning the details of the counselor; please help me with them.

Name – Aadesh Joshi
Contact no- +** **********
Email id – aadesh.joshi@relevel.com
New organization’s email id - aadesh.joshi@almabetter.com


I was never interested in attending the course because I could not afford it. After his many attempts to encourage me in taking the course and promises he made to me for the return I intended to take the course but now they are not assisting me to fix the issue.
I firmly believe that this issue needs to be handled by the government since it impacts not only me but also many other customers who are having similar problems. The inability to access our hard-earned money is causing enormous financial strain and worry.
I request your prompt attention to this concern and that the necessary action be taken to rectify the issue and guarantee that clients are able to access their monies without any further delay. I would also appreciate it if you could provide me with an update on the status of my complaint and the efforts that are being taken to remedy the issue.
Thank you for taking the time to read my email. I look forward to hearing back from you shortly.

Sincerely,

Jasmine Narang

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