Fiverr - Request for Refund Clarification and Account Termination Explanation

To whom it may concern,

I am reaching out with pressing concerns regarding my Fiverr account and a specific refund request:

Refund for Order FO**D********: On **th September ****, I was informed that a service associated with order FO**D******** is not welcome on the Fiverr platform. Given this characterization, I naturally expect a prompt refund for the said order. The resolution of this refund request is of paramount importance to me, and I seek immediate clarity on the status and expected timeline for the refund process.

Unexplained Account Termination: Concurrently, I was notified on the same date that my Fiverr account had been permanently disabled. The abruptness and lack of clarity surrounding this decision have left me perplexed. I have consistently adhered to Fiverr's terms of service and community guidelines and am earnestly seeking a detailed rationale behind this suspension. A transparent explanation is essential for both potential resolution and my understanding of the situation.

Data Rights and Erasure: In alignment with the Personal Data Protection Bill, ****, of the Republic of India, I previously requested access to my account data and the erasure of certain personal details. I am awaiting a confirmation that these requests have been actioned in compliance with the relevant legislation.

The combination of these issues—especially the unresolved refund—has caused significant distress. I have always regarded Fiverr as a reputable platform, and I am hopeful for a swift and transparent resolution.

I urge you to address these concerns with the urgency they merit. Your prompt attention and comprehensive response will be greatly appreciated.

Thank you for your understanding and cooperation.

Warm regards,

Hardik Saraf
Username: hardiksaraf