Loading...
swati biswas filed complaint against Facebook on Nov 16, 2022
While paying for an ad on Facebook Meta, I must have mistakenly added an extra * to the amount to be added to my ad account balance, making the amount deducted from my bank as Rs*****, instead of Rs***.
Later I realized my mistake when checking bank statements for monthly expenses.
I contacted Facebook support about this, but they keep parroting the same line that I agreed to Terms and Conditions so my balance amount of Rs***** cannot be refunded.
I cited to them there own official site information where it is clearly mentioned that refund may be done on case by case basis (https://www.facebook.com/business/help/***************?id=****************), so my typo causing to lose me so much money should be considered as a valid case. They still keep repeating same TnC reason, with zero explanation.
This is a completely unethical practice by an MNC.
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
File a Complaint today and let our
experts help you in taking
legal action and getting resolution.
Related Complaints
my account was hacked by misleading Facebook email. from ** October i am sending emails, trying to log in through different means and sending them message, but till date nether Facebook/meta not responded with prope...
My facebook account got disabled. My facebook account is of ** years old and never did anything which goes beyond community standards of facebook. On **th November, I guess my facebook account got hacked and hacker ...
The Facebook is blocking me alleging that I had shared explicit content to the user but the user also shared me the same thing. But no action against him/ her I had reported many times against that but Facebook sa...
M using Facebook since **** they deactivated my account when i completed my **** friends list the didn't given any reason for deactivating my account i lost my facebook id without any reason
Facebook stop my Marketplace Access and the reason is i am not following community standard which is wrong and block my access from more than *-* months i make request review more than ** times still nothing is happ...