Orient Tourism Pvt Ltd
- Refund not received from travel agent Open
Dear Voxya Customer Service::
This is regarding five return tickets from Bengalaru to Mumbai on March **, **** by Go Air. These tickets were purchased through "Orient Tourism Pvt Ltd" in Vashi, Navi Mumbai. The last name of all five passengers is "Govindrajan". The PNR# is U*GJ*S. I have sent nine emails & numerous SMS on this matter to our travel agent. . We are advanced age senior citizens with serious medical conditions. We are being harassed & bounced back & forth between Go Air & our travel agent. Our travel agent says "no refund but only credit note was issued by Go Air". They sent a snapshot that says "credit note for Rs. **,***". I sent that snapshot to Go Air. Go Air responded by sending me a snapshot that says "Agency Payment" for Rs. **,***". They insist that funds were transferred for Rs. **,***. I have attached all my correspondences with GoAir. My father, who is one of the passengers is ** years old & has been in the ICU of Hiranandani Healthcare Pvt Ltd-, Vashi twice in the past two months ( I had attached copies of his ICU admission in my earlier email to our travel agent & to Go Air). My mother , another passenger is **. We have huge medical bills & no income coming in. Our travel agent says that Go Air has not transferred funds into their bank account on April *, **** as stated by Go Air customer service. Instead, they have been issued a credit note. They say that since they have not received the funds but only a credit note, they cannot issue a refund. I request our travel agent to refund our money & SORT THIS MATTER WITH GOAIR. We paid the travel agent & not the airlines so our relationship is with the travel agent. I have wasted an extraordinary amount of time on this matter when my parents are seriously ill.
Are you brand?
Are you Lawyer?
Damages for loss and agony
"A lot of thanks to Voxya. I got my refund today. Moreover, the company called for an apology too."