Goibibo
- Refund not received Open
Sahil Ravgotra filed this complaint against Goibibo on Jul 20, 2020
Resolution Demanded:
Refund
Damages
I booked the Air India flights on **th Feb **** to travel from London-Delhi (**th March), Delhi-Mumbai-London (**th April) on https://www.goibibo.com/. Because of the lockdown, Air India cancelled the flights. When I contacted the customer care of Goibibo, they told me that I do not have to worry and I am entitled to a full refund since the airline itself has cancelled the flights. On **th March, I received an email from Goibibo that my full refund has been initiated (I have email proof). I was waiting for the refund but did not receive it. I again contacted them and then I was told by Goibibo that they have not received the refund from Air India.
I contacted Air India but they never replied. However, I booked ticked from Goibibo so I do not have to do anything with Air India anyway.
Then, I sent several tweets to goibibo and Air India to process my refund but I never received a proper reply.
They send me email that they have processed my refund and transferred ***** in as Goibibo cash (not in my bank account) however I never even received that. I again tweeted and I got the same reply.
After many tweets, they sent me an email that the refund of Rs. ***** has been processed to my bank account. This has two problems: firstly, I never received even this account and secondly, this is not the full refund.
Since I have more important things to do with my time, I cannot keep on contacting them to give my money back. I have wasted a lot of my efforts and time to deal with this, still, I did not get any resolution.
Are you brand?
Are you Lawyer?
Goibibo
Meesho
"I am very satisfied with Voxya team. They guided us properly and prepared the Legal Notice properly and resolved complaint."
Syed Noorul Arefeen
Related Complaints
Goibibo - I try to cancel my trip but the app get closed automatically Closed
I booked my trip by ** am instead of ** pm I tried to cancel my ticket but the app closed without refund ...
Sep 10, 2024 by Dinesh Kumar
Goibibo - Refund not initiated Closed
I had booked a ticket from goibibo on July **th and it was canceled due to technical glitch. The refund was to be initiated before *nd August but failed. There is no option to connect with the customer care executive as i have been waiting for ...
Aug 11, 2024 by Yasmeen
Goibibo - I have booked bus ticket due late reaching but driver cancelled ticket Closed
Ernakulam ok chennai bus ticket cancelled by bus driver due late reaching to stop due to heavy traffic I have late and * days completed till now not received any call message from goibibo pls help ...
Jul 14, 2024 by Akram
Goibibo - Unhygienic hotel booked by customer care of Goibibo Closed
Hi Team, We had booked hotel Ojas for stay on Saturday **th May. Today around ** am a person from Ojas had called and asked us to cancel the booking from our end as they were facing some power outage issues due to heavy rain. We conta...
May 26, 2024 by Senthil Kumaran D
Goibibo - Refund not initiated Closed
Our flight ticket from Bangalore to Shiridi was cancelled by airline & refunded back to Goibibo. Its been ** + days & the refund is not processed from Gobibo even after raising * tickets & multiple calls. The reason Goibibo provide...
Apr 27, 2024 by Suhas Paniraj