Colive
- Refund Not received Open
Sangeeta Behera filed this complaint against Colive on Aug 21, 2024
Resolution Demanded:
Refund
Hi ,
I am writing to formally lodge a complaint against Co live MB Paradise PG located in New Thippasandra, Bangalore, regarding several serious issues I have encountered during my stay.
Unjustified Extra Charges: I have been charged extra fees which were not communicated beforehand and seem to be unjustified. There was no transparency in the billing process.
Lack of Services: The promised services were not provided during my stay. This includes basic amenities and maintenance services that were supposed to be part of the agreement.
App Glitch and Unfair Charges: There is a malfunction in the app that prevents users from raising a notice period. When attempting to use this feature, I was met with demands for payment of charges that were neither explained nor applicable, given that these services were not utilized.
Poor Customer Support and Urgent Exit: I faced significant challenges in reaching customer support when I needed to leave the property urgently. Despite multiple attempts to contact them, there was no response. Additionally, there was no property manager available at that time, and I had to inform the caretaker instead.
Unprofessional Behavior from Salesperson: The salesperson exhibited unprofessional behavior by blocking my calls and avoiding communication, which is unacceptable.
Unspecified Restrictions: I have been subjected to restrictions that were not mentioned in the Co live handbook provided at the time of my move-in.
Refund of Deposit: Despite assurances, my security deposit has not been refunded. This is a breach of the agreement and needs immediate resolution.
These issues have led to considerable inconvenience and a feeling of being scammed. I request immediate action to address these grievances, including a full refund of the deposit and a resolution to the extra charges and service issues.
I look forward to your prompt response and resolution to this matter.
Sincerely,
Sangeeta
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