Amazon Pay - Refund not provided
Anuj Roperia filed complaint against Amazon Pay on Mar 21, 2022
While returning the product, Amazon prompted to take the refund back in Amazon Pay (instead of original payment method - Credit card) for faster refund. I accepted the refund in Amazon Pay account but it never got credited.
I have raised this concern multiple time with the customer care team. Initially Amazon team told that there is some technical glitch at their end because of which it is not reflecting in our account and they will resolve it shortly. I kept following up for * months and eventually they refused that there was any pending refund. They even went further and alleged that the amount has been consumed by us. I challenged them and asked them to provide transaction details to corroborate their claim/allegation. But they team never reverted.
I then raised the same on twitter where the Amazon team assured that they will resolve now but again the same story repeated.
Besides twitter, I had officially raised it via email to india-legal@amazon.com on Mar *, ****, *:** PM. But no revert received.
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My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
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