- Refund not provided Service not provided Money taken by providing false misleading information ^Open

Latif Colombowala filed this complaint against Karma Resorts Hospitality on Aug 14, 2020

I was invited to Mariott Hotel for a promotional dinner with my family by “Karma Resorts & Hospitality” in ambikaniketan, Athwalines Surat on the evening of **th of July ****. Having attended the event with my family, I met their sales agents Miss Shreya Kharwa, Miss Hetal Patel, & Mr Akash Singh at the venue.
I was given information on a package of ** years in which I would get an accommodation of * nights (*** nights in ** year period) in * star or * star hotels of my choice anywhere in the world except Saudi Arabia every year, which I could also use anytime not limited to once in a year. I just had to pay *, **,*** upfront towards that package of ** years and every time I claim the accommodation/vacation, I had to pay a onetime tax amount of ****. This accommodation was transferable also as per my choice. I was told that this offer was valid only for the day and I had to immediately make payment to lock the offer made to me. They claimed that they were channel partners of Club Mahindra & are in the same business of Hospitality since ****. I told that since I don’t carry that much amount with me, you might carry it next day from my office. I was somehow persuaded to show my credit cards which were slightly short in balance than the amount payable, but the agent told me to make payment & she said she would make the adjustments. They debited a total of *, **,*** on three different credit cards as follows:
*) HDFC Credit Card **,***
*) ICICI Credit Card **,***
*) IndusInd Credit Card **,***
After debiting they told me that I need not pay anything further towards the so called membership because the amount of **, *** has been waived and they gave their membership kit along with a receipt of the payment made by me. That was the first time I felt suspicious because I got a sudden unexpected discount of **,*** without even asking for it.
I went home and searched them on internet and found out following facts which were contrary to what I was informed by their sales agents. The company was a limited liability partnership registered only in August **** (** months old) contrary to their claim of ****. The company’s Google reviews were full of people complaining about similar frauds that happened with them and almost majority of the people were denied refunds after taking the money in the first meeting itself by similar methods. Having understood the risks of being cheated by the firm’s agents, I decided to ask for refund & next morning I called up asking for refund. I was denied initially but then I was asked my address so that the company’s employees would come & meet me but their manager Hetal patel rather called me up & requested to pay a visit to their newly opened office in our city. I decided to go to their office & I visited their office on **th of July **** along with my cousin Yusuf Gagan. We demanded refund but in vein, they on the contrary asked us to go & file a legal case & said that it will take * years and more money than what I had paid so they offered us returning ***,*** back if we were to accept a downgrade on a ** year membership to ** years on the same conditions, which we did only to ensure a partial refund from this fraud of a company. I received a membership document of ** years from them on that date via mail which had no mention of * star or * star properties in it but it had a clause which mentioned that “*Please call *********** or send an email to memberexperience@karmahospitality.in within * days of receipt of this letter
If you find any mismatches between the offers conveyed to you and the ones mentioned above.”
I wrote a detailed mail on **th of July **** on above Email address demanding a detailed explanation on the false & misleading information provided to me by their agents and requested a ***% refund if they could not address all of the concerns that I raised in that mail. I received a reply on **st of July from them which did not address any of my concerns & it also mentioned a list of properties which they offer in the so called package contrary to what I was told that I could choose any of the Minimum * star and Maximum * Star properties across the world & was not confined to any list of them. I however got a refund of ***,*** via NEFT in to my savings account on **.**.****. On the same date I demanded *** % refund on the grounds of mismatch in the offer made to me versus the membership document and subsequent information received through mail. I had not received any service nor was I willing to continue with them owing to the false and misleading information provided and non communication on the important questions/concerns posed by me. I did not hear from them in spite of the fact that I repeatedly wrote mails on the same mail address on **.**.**** & **.**.**** demanding balance amount refund. I have also complained to National Consumer Helpline Number & my grievance number is *******. I have sent a complaint to the police department via registered post on **st July. The fraud company Karma Hospitality has not even cared to reply to the National Consumer helpline Emails. I want my balance *, **,*** refunded back to me since there is no provision of service and absence of satisfactory reply. I was even threatened with case after the agent came to know that I had filed a complaint with the police department.

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