Ola Cabs
- Refund not proper Closed
Subhadip Das filed this complaint against Ola Cabs on Jul 11, 2019
Resolution Demanded:
Refund
Damages
Quite some time back, I had booked an Ola rental instead of outstation. So I had to cancel the cab and pay the driver without even taking the ride(as suggested by a customer care executive). He said that I would get the refund as ola money.
Now the hassle begins. The total amount was something around **** and I got that money not as ola money but as a coupon(which can only be applied within a year). Now, I tried to book a cab today and the app didn't allow me to use the coupon code stating that I have used it multiple times and it can't allow me to use the remaining Rs. ****. Please provide the amount as OLA money as my money is stuck in the app and I am not being able to use it. Also many a times when I tried to apply the coupon it doesn't use the full amount but pays the partial amount and I have to pay the remaining. Why is this happening if the money belongs to me and I should be able to utilize it fully.
Secondly, the customer care calling number service is not at par as no one picks up the call or bothers to call back. I had waited about a month or so for the refund of Rs. **** and now this new issue has come up. Please sort this as soon as possible as this is terrible service.
(The above text is the copy of what I mailed to the Ola support team)
Are you brand?
Are you Lawyer?
Ola Cabs
Air Asia
"As it was not possible to send a Legal Notice to Air Asia International, I followed the lawyer's advice to raise the dispute and got a refund from the bank. Thank you so much."
Parvathy M
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