Amazon India
- Refund not processed Open
Roshan G Nagekar filed this complaint against Amazon India on Mar 14, 2022
Resolution Demanded:
Apology
Refund
Damages
I tried purchasing an item from Amazon.in(ORDER # ***-*******-*******) worth Rs. **,*** on Jan **, ****. The payment got debited from my ICICI bank account. The order however got canceled on the portal stating payment did not get credited to Amazon. After contacting the customer service rep at Amazon, they asked me to wait for *-* business days and the payment will get automatically credited since it's a failed transaction. The payment never got credited. After contacting the Customer support again, they asked me to contact the bank since the payment did not get processed and is marked as "hard declined" from Amazon. I wrote my bank ICICI about this issue and they mailed me that the payment was credited to the merchant and I need to contact them. Finally, I reported the matter to RBI (N***************). Later ICICI carried over an internal investigation(after getting notified by RBI) and found out that the payment was indeed made to the merchant and asked me to contact Amazon again. After contacting Amazon customer support with all the RBI screenshots and all other pieces of evidence, they say there is nothing that they can do and the bank needs to resolve the case. I have no other place to go to rather than filing a complain now.
Are you brand?
Are you Lawyer?
Amazon India
Robu.in
"The company received the Legal notice and called me up to settle. They agreed to refund the amount. I thank Voxya for helping me resolve this issue."
Vijayasimha Ajarananda
Related Complaints
Amazon India - Refund not credited Closed
I have returned the product and the same picked up successfully on ** june **** and at that time updates were shown to me that my return will get back to you till ** june and so my refund will be delivered till * july , and then after a couple ...
Jul 09, 2024 by sumit fagna
Amazon India - Refund of Amount for defective mobie device Closed
First of all Amazon india delivers faulty products since inception there was the charging and heating issue in the mobile device samsung A** which I have purchased from amazon india also as mentioned to the brand and Amazon India about the issu...
May 27, 2024 by Priyank B
Amazon India - Return Pickup not being pickup up Closed
Hello team, I had ordered Haier ***L side by side refrigerator from Amazon ** days back and I received defective item. I scheduled return pickup for the refrigerator * times till date and Amazon pickup agents either cancel the pickup without co...
May 01, 2024 by Mohit Jain
Amazon India - Amazon shopping Closed
I didn't get my product,they sent me empty garbage box and not refunding me , please help me for refund ***** rs .they are declining my refund and making excuses of themselves we can't refund we have sent item, what if u sent me empty box ,I ju...
Mar 31, 2024 by Tarik Murad
Amazon India - Received a Power Bank instead of a Samsung FE Closed
Amazon India - Fraud Alert! I ordered a Samsung S** FE for my mother’s birthday and received a broken power bank inside the box. Until this time I had only heard about such frauds. This needs to be escalated at another level. Who on ear...
Feb 02, 2024 by Aritra Kabiraj