Air Asia
- Refund not issued despite purchasing Travel Insurance Open
Shailja Goel filed this complaint against Air Asia on Aug 16, 2020
Resolution Demanded:
Apology
Refund
Damages
Purchased flight ticket for AIR ASIA Flight no I* **** from travel partner IXIGO , including TRAVEL INSURANCE.
Bengaluru - Hyderabad | D/o Travel: ** March'**
Cancelled my ticket one day prior to travel due to change in travel plans.
Have not received the refund even after * months after multiple follow-ups with Air Asia and Ixigo via multiple forums.
Pathetic customer service; mental harassment at its peak by the involved entities!!
Email confirmation by Air Asia on ** Jun'** that refund shall be issued to Ixigo within * weeks - NO REFUND ISSUED after * weeks
##I followed up once again!
Another email confirmation by Air Asia on ** Jul'** that refund shall be issued to Ixigo within * weeks - NO REFUND ISSUED after * weeks
##I followed up once again, this time with Ixigo!
Another email confirmation by Air Asia to Ixigo on ** Aug'** that refund shall be issued to Ixigo within **-** weeks
##Maybe they are testing customer patience and hoping that the customer would eventually give up on his own!
Are you brand?
Are you Lawyer?
Air Asia
Dell
"Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my complaint. Thanks for everything."
Mohammed Abdulrahim A
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