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Air Asia ^(24/58)

Air Asia - Late flight and food not provided ^Closed

I am a nursing mother having gluten allergy travelling to malaysia. The flight didn't allows the consumers to carry their own food. My flight is almost *hrs late and air asia didn't provided any food to me....

Sep 01, 2024 by Jyotsana DHINGRA

Air Asia - Flight got delayed because of that I missed my next flight ground staff is not helping ^Closed

I travelled from Don Mueang (DMK) To Kolkata T* on flight FD *** today, due to technical reasons this flight got delayed by * hrs and I had to catch a domestic flight Kolkata to Bombay (indigo *E-****) which I got missed because of this delay. ...

Aug 24, 2024 by Krishna Kumar

Air Asia - Took too much extra cost for baggage ^Closed

Too much extra cost has been received by them for the baggage for only *kgs extra Dated: **-**-****...

Jun 16, 2024 by Sheetal

Air Asia - Ticket refund ^Open

I've missed the flight on ** March **** just because of AirAsia airline management inefficiency. I reached Airport around **.** and I went boarding gate at **.** am in Chennai airport. But the boarding closed before *.** Am for the **.**...

May 16, 2024 by Muthukumar Selvaraj

Air Asia - Missed International flight because of Air Asia domestic flight delayed by 1 hour ^Open

We have booked a Air Asia domestic flight from Langkawi to Kuala Lumpur and also a international flight from Kuala Lumpur to Chennai on **th March, ****. Air Asia flight (AK-****) which is expected to departure by *:** PM from Langkawi got dela...

Mar 30, 2024 by Hemaharini Balakrishnan

Air Asia - Air Asia bots are operating the website ^Open

PNR- WBWLNN I could not fly due to medical reasons. I shared the prescriptions dated *th Jan and **th Jan **** with Air Asia that I had herpes zoster and hence could not fly. They have instead refunded me Rs. ****/- in credits which cannot be ...

Jan 17, 2024 by Palak Agarwal

Air Asia - Wrong flight Booked PNR ^Closed

I have booked flights for Bangkok on dated ** May to ** may ** through Air Asia app, but unfortunately app wrong flight Booked as ** Aug instead of ** may. When I contact to air Asia customer service but same is unavailable only chat bot avail...

Jan 12, 2024 by Jitendra Kumar Agarwal

Air Asia - Not getting 100 refund ^Open

I had booked air india flight ticket on *th December **** from Bhubaneswar to Bangalore for the date of ** December through yatra.com. I cancelled it within ** hours through yatra.com. But air india does not return ***% refund money. I had pay ...

Dec 16, 2023 by Prakash Ranjan Sahoo

Air Asia - Delay flight ^Closed

Delay flight...

Aug 24, 2023 by Imran

Air Asia - Damaged trolley ^Open

As we traveld from banglore to goa and found our trolley completely broken and the wheels got part from my trolley Worst service of handling passangers belongins need to resolve this and take the action legally...

Aug 04, 2023 by Thowfiya mehatab

Air Asia - No response for the money ^Closed

Why my money didn't come back...there were * shit guy for them i am not getting my ****...is it a joke Ashish and bimal they took our **** money extra . I need my money back...

Jun 18, 2023 by Aishwarya paul

Air Asia - Intentional mishandling of baggage ^Closed

Staff of air asia has repeated been ignoring direct request to secure bagages and close the overhead luggage compartments. As a result some of the bags fell down and we're damaged. When I questioned them regarding the same they claimed I was be...

May 28, 2023 by Christoffer Daniel

Air Asia - No refund and was ot able to board on flight ^Closed

Because of *hour delay by gofirst flight i was not able to board on air asia. I was there at gate, * minutes before the flight take off, even i have informed at the baggage check in of air asia to contact the flight and provide some help fro...

Apr 18, 2023 by Linat M biju

Air Asia - Cannot redeem travel voucher ^Open

I was credited with a travel voucher when my flight was cancelled due to covid. Through the voucher, I am allowed to book for all d* flights. Now, I am not able to redeem voucher...

Apr 01, 2023 by Ayisha Riswana

Air Asia - Website glitch got charged and flight got delayed ^Closed

While trying to book a flight for Feb ** ****, the website booked it for Mar ** ****. And then they wouldn't listen and I was charged **** to book another flight, though it was flexi. And agaij they delay the flight by an hour without any reaso...

Feb 26, 2023 by Satyabrata Dash

Air Asia - Flight 549 delayed from Ranchi for 3 hours Neither water nor meal provided to passengers ^Closed

Flight I* *** delayed from Ranchi for * hours today on **st Jan'****.Neither water nor meal provided to passengers despite informing Team Air Asia. Secondly ,i have a connecting flight from T*,Delhi today by Indigo,*E ****.Can it be arranged ...

Jan 31, 2023 by Vijay Prakash

Air Asia - Flight delay by ^Open

I travelled from Lucknow to Kolkata on **-**-** by I**** and the flight got delayed by * hours. We were standing at Lucknow airport runway for * hours. There was no compensation given to me for this. I had a scheduled appointment because of whi...

Dec 19, 2022 by Shivani Sharma

Air Asia - Flight delayed by one hour ^Open

Flight is delayed by one hour. Airline saying weather issues. But other flights are taking off....

Dec 15, 2022 by Aiswarya Thomas

Air Asia - Poor Customer Service ^Open

I have a couple of incidents back to back with Air Asia. #* We had to postpone our date of travel from Kochin to Singapore from Nov **nd to Nov **rd. As we have booked via *rd part AVA chatbot was not able to recognise our booking to facilitat...

Nov 23, 2022 by Anishjenit Sugantharajan

Air Asia - No Customer Service available ^Closed

I have booked a return ticket from Chennai (MAA) to Singapore. I booked Chennai-KL-Sin and Sin-KL-Chennai, I actually wanted to book Chennai-KL and Sing-KL-Chennai. I wanted to check with your customer service if there is some option to c...

Nov 09, 2022 by VIJAYSARATHY PARTHASARATHY

Air Asia - Boarding before Time ^Open

We had a connection flight from Jaipur to Cochin via Delhi on **th October ****. We arrived at Delhi airport at **:** pm and we were waiting for the night flight till *:** am. The gate number was not mentioned in the ticket and at the last mome...

Nov 04, 2022 by Ummu Habeeba K

Air Asia - Luggage not delivered ^Open

We travelled from singapore to hyderabad on *nd oct.Our luggage went missing and were told the crew did not tag the luggage and hence was stopped in kaulalumpur. Unfortunately we have our house and car keys in the suitcase and the team here...

Oct 03, 2022 by Harika Raghu

Air Asia - We have Booked the flight but booking was not confirmed ^Closed

We have booked the flight and the money was also deducted but we receive an e-mail that booking was not confirmed.when can I get refund of booking....

Jul 15, 2022 by Anurodh

Air Asia - No refund for a flight that was booked on April 2020 ^Open

Booked my ticket with Air asia on Dec **** for Bangalore to Bangkok, flight was cancelled due to pandemic. But till date Air Asia hasnt issued a refund. Its been more than * years...

Apr 15, 2022 by Imran Khan Mohamed Stalin

Air Asia - AirAsia cancelled my booking and now not giving me full refund ^Closed

I am seriously dissapointed this time from airasia's service. My flight got cancelled still i am not getting my full refund. They are claiming my flight was rescheduled, without my concern how can that happen i didn't receive any call or email ...

Apr 02, 2022 by Fz

Air Asia - Refund issue due to double payment ^Closed

I paid for a domestic flight via Google Pay which was successful and thus resulting in money being debited from my account. but it was reflecting as failed transaction on the booking counter system. I had to make another payment via my credit c...

Dec 19, 2021 by Vivek S

Air Asia - Airasia website was not working for web checkin so they promised they will not charge for boarding p ^Open

I am a travel agent who booked a ticket for my client. As after booking ticket I tried to generate boarding pass which due to the problem in the website I was unable to do so. Lastly I called to their groupdesk team and they also tried many tim...

Oct 09, 2021 by Kalyan Banerjee

Air Asia - Refund not done yet ^Closed

Hi , I HAVE BOOKED TICKET WITH AIRASIA IN THE MONTH OF FEB- ****. AFTER WHICH DUE TO PANDEMIC FLIGHTS WERE NOT FUNCTIONAL .AFTER THAT I TRIED TO USE THE CREDIT SHELL FOR BOOKING OTHER TICKET SAGAIN THEY CANCELLED THOSE FLIGHTS . NOW FROM jAN *...

Jul 30, 2021 by anjali tomar

Air Asia - Refund not completed ^Closed

Have booked ticket from chennai to bangalore through easemytrip with pnr no V**RHA for **th March **** at **.** ..Later my ticket time changed to next day without prior information by airlines so I cancelled my ticket and initiated for refund ....

May 10, 2021 by Anusuya Kudiyarasu

Air Asia - Refund against flight cancelled by airline due to covid 19 pandemic ^Closed

Air Asia is not refunding money that the flight was cancelled by Airline Air Asia due to Covid ** pandemic, I have requested many times through calls and emails but there was no right response regarding my refund...

Apr 29, 2021 by Dr. Vijaykumar Gali

Air Asia - Refund not Issued ^Open

Air Asia is not issuing the refund for the flight cancelled due to lock down. The case raised have been closed stating the refund as been issued, But refund was ever issued. Case number ********. It has been more than two months now. Every mont...

Apr 13, 2021 by Ashkirat Singh Tiwana

Air Asia - Flight refund ^Open

Booked Malaysia flight Kualalampur and Lankawi. Travel date during National wide lockdown and flight cancelled. Following up with Goibibo (Ticket booked through them) and Air asia but no refund after * year....

Apr 01, 2021 by Atanu Palit

Air Asia - AirAsia charging fare difference when there is no fare difference ^Closed

I have booked a flight for * people worth of **** each from ease my trip for **th March. when I booked the ticket at both website the price was **** only. later i checked for **th also and at both website it was **** only so i rescheduled using...

Mar 16, 2021 by Rohit Patidar

Air Asia - Happy easy Go is not giving refund ^Open

Airasia cancelled flight on * july.I opted for refund in Happyeasy go.I followed till *** days to get refund.After that i followed air asia they told that happyeasygo have not filed refund request for me.I only followed air asia and Air asia as...

Nov 28, 2020 by Santosh Kumar Pradhan

Air Asia - Transfer Credit Shell to My Account ^Open

I am writing this to register the complaint against Air Asia Airlines. Its regarding Airline PNR FXXXXA which got cancelled due to lock down and I was given credit shell of Rs. **,***. They told me its valid for an year. Now, today when I w...

Oct 02, 2020 by Navneet Singh Ghura

Air Asia - Air Asia not giving refund Case no ^Open

i have purchased ticket (PNR : A****G )for kolkata-bangalore-kolkata sector through easemytrip.com. which was a personal tripThe journey date was **th-**th May ** which was a lockdown period. As per the rules and regulations, we are supposed to...

Aug 17, 2020 by RAJARSHI CHAKRABORTY

Air Asia - Refund not issued despite purchasing Travel Insurance ^Open

Purchased flight ticket for AIR ASIA Flight no I* **** from travel partner IXIGO , including TRAVEL INSURANCE. Bengaluru - Hyderabad | D/o Travel: ** March'** Cancelled my ticket one day prior to travel due to change in travel plans. Have ...

Aug 16, 2020 by Shailja Goel

Air Asia - REFUND ^Closed

I have booked mt flight on ** march **** and my journey was on ** march but due to lockdown my flight got cancelled by the airline i have sent so many mail to ais asia as well as i call the **** of times but call is not reachable . so I want my...

Aug 12, 2020 by Deepanshu Goyal

Air Asia - Amount deducted but Ticket not booked in Air Asia ^Open

I want to book ticket from Hyderabad to Mumbai in Air Asia flight. when i try to pay the amount it was deducted from my account but ticket was not booked. how can my money refunded to same account ?...

Jul 25, 2020 by ravi vatsa

Air Asia - Air Asia Not Refunding my money as the flight got cancelled for COVID ^Open

I booked Air Asia flight ticket on *nd April **** via IRCTC with a booking number C**MGX. Flight is booked for **th April ****, which got cancelled due to COVID lock down declared by government. From since I am following almost daily via websit...

Jul 18, 2020 by Ramesh Chandra Garg

Air Asia - Flight cancelled by Airline ^Closed

Booked flight, and it got cancelled by Airline and not getting the refund. Booked the ticket through Yatra.com and not getting any response. Please do help....

Jul 10, 2020 by Mozammil Ansari

Air Asia - Air asia cancelled my flight and not refunding amount ^Open

Air Asia cancelled my flight and not refunding amount.No responding from last two months...

Jul 01, 2020 by SATHISHA

Air Asia - Credit Shells for Flight Change Cancellation ^Open

The airlines cancelled my families flight for **nd June **** on friday the **th June **** and said to apply for a refund or credit shell, then suddenly in the night of **th June **** they said please ignore previous message your flights are rei...

Jun 23, 2020 by Ivan Maben

Air Asia - AIR ASIA Denied for refund of my amount due to cancellation of flight ^Closed

AIR ASIA Denied for refund of my amount due to cancellation of flight...

Jun 19, 2020 by Mahip Goyal

Air Asia - Airline ticket refund ^Open

My flights for the date **th April **** were canceled by Air Asia due to Covid-**. However ever they havent refunded my ticket charges not have they given me the credit for the same...

Jun 09, 2020 by Vasudev Acharya

Air Asia - Flight cancelled ^Open

I have booked ticket of ** april'**, but it was cancelled as per govt guidelines. But airlines is showing i travelled. ...

Jun 06, 2020 by Bhaskar Pandey

Air Asia - Air asia flight cancelled and not refunding amount ^Open

air asia CANCELLED FLIGHT AND NOT REFUNDING AMOUNT WE TRIED CALLING THEM THEY KEPT SAYING U WILL GET AMOUNT IN ** DAYS ** DAYS ,NOW THEY ARE NOT PICKING CALLS ONLY ITS BEEN MORE THEN * MONTHS WE DIDNT GOT REFUND,PLEASE HELP. TRAVEL DATE : **...

May 29, 2020 by nikhil biradar

Air Asia - Refund due to pandemic COVID19 ^Open

I booked a flight ticket from Air Asia. The flight was schedule to depart on **th march **** and return flight on *rd April ****, but due to corona effect, all flights get cancelled. I called several times to Air Asia customer care, I waited ...

Mar 24, 2020 by Sahil

Air Asia - Wrong cancellation of flight ^Open

I made a booking for my friend Mr. Ishfaq Ahmad dhobi by make my trip for **rd-morning flight, which AirAsia rescheduled. Then I requested MMT to cancel it with a full refund on **nd morning. after * hour I got a call from AirAsia customer care...

Jan 27, 2020 by Anshul arora

Air Asia - Refund not given ^Open

On Sep **, **** I booked a round trip ticket on Air Asia mobile app. Because of the technical issue of their app I got my ticket wrong. I immediately contacted customer support and they said they will look into the weblogs and provide refund if...

Oct 18, 2019 by Praneetha

Air Asia - Damaged Luggage ^Open

Air asia delayed my luggage and also broke the luggage when it was delivered * day later. Mu complaint with subject "******** - Re: Baggage Returned * day later, with damage" was closed without a resolution, airline's reply being "Luggage retu...

Sep 17, 2019 by Prateek Bhatia

Air Asia - Flight boarding denied ^Open

Hi, I am travelling from Bangalore to Delhi on **-Aug. My flight was scheduled at ****hrs and I reached Airport @ ****hrs and counter @****hrs. Counter person denied onboarding ticket to me. I requested staff and manager also. Even I was not ha...

Aug 07, 2019 by NAVEENA BASAVARAJU

Air Asia - Regarding zero refund ^Closed

I cancelled my booking before ** days of my departure. But I got zero refund by the Air Asia airlines. Are there any chances of getting a refund? Please help....

Apr 29, 2019 by Aravind saladi

Air Asia - Rude behaviour of ground staff towards me ^Closed

Very rude and unfriendly staff who have no courtesy. Had a very bad experience at the Bengaluru airport. I was travelling with a friend and two kids. Was late to the gate as we were in the washroom. We missed our flight as we were not allowed t...

Mar 26, 2019 by Saba Toufeeq

Air Asia - Huge money lost due to flight delay ^Open

I booked a flight from Delhi to Goa and it was delayed * times and because of that, I lost *-day booking of hotels and cabs. ...

Mar 14, 2019 by Atul sharma

Air Asia - Flights cancelled 20 days before travel ^Open

I had booked ** tickets in Air asia flights almost * months back for my wedding. ** days prior to my travel they sent out an SMS saying that the flights are cancelled and they can provide refund. They were holding my money along with a lot of o...

Nov 19, 2018 by Kiran P S

Air Asia - Baggage missing ^Closed

Airaisa people respond -**/**/**** flight AK** kualampur to kolkata **:**pm -**:**pm i lost baggage(skybag -bagpack grey color) in luggage (name payle ghosh ) and still now there is no update recieved from your customer care ***-******** , they...

Nov 19, 2018 by sourav chakraborty

Air Asia - Foced to take flight to Chennai instead of New Delhi from Kuala Lumpur due to delay by Air Asia ^Open

* passengers had booked a flight from Bali to New Delhi on *st July **** which was a hopping flight from Bali to Kuala Lumpur and Kuala Lumpur- KL to New Delhi all flights on *st June **** on Air Asia Due to issues with Air Asia the flight was...

Aug 18, 2018 by Vineet Trakroo

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