Dell Inspiron
- Refund Not Initiated Closed
Shrey Dua filed this complaint against Dell Inspiron on Jun 24, 2020
Resolution Demanded:
Apology
Refund
Damages
I purchased Dell Inspiron **** laptop on **th of February **** . Soon within a day of usage the laptop started to show issues ( overheating and battery drainage ) so i registered a complaint on **th February only . After multiple days of follow ups and after filing a complaint in the National Consumer Helpline , Dell finally transferred my case to their " Escalations Team " .
Further Dell , first replaced some parts of my laptop and still the laptop was showing issues , after arguing with them for very long time , they finally agreed to replace the laptop .
( I received the replacement on *-* March )
As soon as i started to use the new replacement that Dell provided , i again received a " faulty " laptop . As soon as i started to face issues in the replacement unit , i registered a complaint on *th March **** .
They again sent an on site engineer and he replaced some parts of the laptop , still the laptop was showing issues .
Since *th March , Dell is just giving excuses that it will replace the laptop and till today ( **th June **** ) , they are just giving excuses and haven't given my any confirmation regarding the refund .
Dell was earlier saying that we'll proceed with the refund via the dealer , after multiple months of follow up , they said that they couldn't process the refund via the dealer .
They then said that they would get the laptop picked up from my location and then proceed with the refund . After multiple days of follow ups they said that they won't be able to proceed with the refund via Dell .
So they told me that I'll need to go to the dealer and then they will proceed with the refund . I told them to proceed the refund via Dell only .
I haven't received any mail from them till now it's has been *-* days now . I specifically told them *-* days ago to keep me updated with the process via email only and not via call for record purpose , now they stopped sending mails .
Are you brand?
Are you Lawyer?
Dell Inspiron
KFC
"The sales manager of the KFC agreed to add an additional product worth Rs.450 on my next KFC order from their outlet and he did that without any issues. Thanks to Voxya for helping in getting this sorted!"
Kimi Shrivastava
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