Miles Tourism Travel Llc
- Refund not Credited Open
We had booked * Nights * Days Dubai package from Miles Tourism and Travels LLC from **-Nov-**** to **-Nov-** and paid Rs. *,**,***/- for booking of Dubai Package against the Performa Invoice for Rs. *,**,***/-
We had to cancel the booking because our Client (Ronak Shah) was not able to take flight from Ahmedabad to Dubai due to Medical Condition.
On our Client’s call, we forwarded their request to Miles to cancel the booking and mailed the Medical Certificate issued by the Doctor.
We received the mail from Miles on **-Nov-** with Tax Invoice for Rs. *,**,***/- with reply
Your Performa Invoice has been Generated by **.**.****, we have convert this invoice to tax invoice after your Refuse the booking, and your all services has been booked rest Transfer only. We have charge from you which I have booked your services. We have not taken cancellation charge.
We received the mail from the employee name who had already left the Company.
Secondly, we did not find any line stating that the booking amount is not refundable in case of cancellation of package. They did not provide credible evidence of non-refundable material used in our package.
When our Client was ready to travel in December ****, we mailed them for revised package amount and received the amount of approx Rs. *,**,***/-. Instead, another provider charged Rs. *,**,***/- for the same package.
We were trying to provide the business to Miles but they did not give any discount for previous booking that was cancelled and charged more.
Remaining amount of Rs. **,***/- was to be refunded back to us. We have called and mailed many times for the refund amount. We are receiving only assurance for the refund without any confirm date the amount will be refunded.
We also mailed to them to provide the amount paid to their Clients in Dubai for booking of this package with refund policy as required by our Client.
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Refund / Credit for purchase
Damages for loss and agony
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