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Mobikwik - Refund issue related

Venkatesh M filed complaint against Mobikwik on Sep 5, 2019

I made a credit card payment of Rs *****.** on Aug *st **** through Mobikwik with reference number ************ but my credit card payment was not made. It was not intimated to me by Mobikwik. But the amount was debited from my bank. I contacted my source bank but they stating the transaction was successful with Mobikwik. I contacted Mobikwik they stated the transaction was unsuccessful so will reverse my money. The team Mobikwik asked me for a bank statement and other proofs for non-reversal of my money. I emailed the necessary documents but no response from Mobikwik till date. Keeping this big money for more than a month from a middle-class man like me. Already for late payment fees and debt interest of Rs ****+gst. I paid for a credit card. I am more frustrated and helpless because of this issue. I have all the proofs in my hand. Kindly escalate this to a higher level.

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Replace / Fix problem

Damages for loss and agony

Mobikwik

227

Total Complaints

108

Total Resolved

47.58%

Consumer Satisfaction

Frustrated?

Thousands of customers like you have trusted Voxya to resolve their issues

- Preeti Anandan

I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.

- Preeti Anandan

- Sachin A Rosario

My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.

- Sachin A Rosario

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