upgrad - Refund from Upgrad

Hi Voxya,
Hope you are doing well!
This is regards to complaint about Upgrad. I was interested in a program from upgrad and registered for upGrad's PG Diploma in Full Stack Software Development program in ****. I was in the process of paying my EMI and completed it successfully. Unfortunately, I couldn't complete the course on time due to my sickness and some personal reasons for my work during night shifts in my company. Later after few months a sales counselor called me and informed me about Master’s Program in Computer Science by Liverpool John Moores University in the year **** which is tied up with the current running course. I informed him about my future plan regards to higher studies abroad and informed him that I was not interested. But he said that the course would provide me abroad opportunities and forced me to take-up the course. The course would begin once I complete my current program. The program was not yet launched, It began in month June **. I have requested for refund three months ago from now. I couldn't further complete my course and also I have realized that I couldn't handle them both my work and course. The day I was ready to take up the course I have already informed the sales guy that I would be continuing my own process for higher studies in USA, Like taking up GRE and TOFEL exams.
He said once if you get any chances he said that I could let them know about it. Likewise, I have also submitted my one of the College's admit for the reason for my refund. The program costed me * and half lakh. It was not a small amount and still my EMI is ongoing which is currently impacting by loan process for abroad. I have dropped many emails to CS Mentor and all they say was there will be no refund as per policy. I requested a call from the administrator counselor. One of the representative says that he would arrange a call today, by calling me everyday but there is no call since * months. All my cases that I raise for refund keep closing all time. Later I got a chance to speak to a counselor but of no use. Kindly help with refund process. It was a struggle for me to work in nights and to save the money. Now due to few circumstances and unable to continue, I don’t want to waste my struggle. Please consider my request and help me to get my refund Voxya. Your help is highly appreciated. Looking forward for refund.