Indigo Airlines
- Rechedule of flight Closed
Yasir filed this complaint against Indigo Airlines on Dec 11, 2023
Resolution Demanded:
Apology
Refund
Damages
I wanted to reschedule my flight from kanpur to mumbai from **th to **th Dec. I went to the payment page to pay the rechedule charges. I clicked on review booking to confirm. The page automatically directed to home page to enter the details again. when i entered the PNR - CTNIUW, it shows that i have cancelled my return flight on **th dec and flight from kanpur to mumbai is rescheduled on **th. I contacted the customer care but they are saying its not posssible and made me wait for more than ** mins to be on hold to talk to a senior executive and still he did not responded. I have a call recording for this. Your app was not working for that time as i wanted to change another ticket and i have a screen recording for that too. Resolve this matter today as I am a school teacher and my students have to participate at an event in mumbai anyhow.
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Indigo Airlines
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"I am very much satisfied, since my complaint was resolved within a week. I got refund smoothly. My sincerest thanks to the entire Voxya team. It is really effective and quick."
SUNDARAPANDIAN M
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