Railwire networks
- Railwire broadband ott not provide ossue Open
JAMES CHURCHIL filed this complaint against Railwire networks on Oct 20, 2022
Hello sir, I took railwire connection october *st ****.i choose *** ott plans.that ott plan include sunnxt ott..
But till now sunnxt ott not provide me.. I contact customercare, they said sunnxt ott some issue going wait for *days said, after days I called customercare again they said wait for *days..again after *days I called customercare they said wait for *week...this *week sunnxt issue resolved.. But after *week i called **th and **th october to
Customercare, they said till now issue not resolved you send email to General manager.i emailed general manager pratibha but not reply mail come..
Before I mailed sunnxt team personally, they said sunnxt activation process access only railwire team, so you contact railwire team... I contact railwire customercare they said sunnxt team side issue going, till now sunnxt team not update this issue.. So wait wait wait said.. Already I'm waiting **days..this issue is last *months to till now goning said ralwire back end team.. Last two months to till now people purchased *** ott plan.. But sunnxt ott not provide railwire... They said this issue ** going percentage people. Till now issue not resolved today **th october I contact many calls to customercare, they attend my call no speak only hold or mute my call.. Some person attend my call I speak *minute wait sir say after my call hold or muted I waiting ** minuted, half an hour nobody speak..some person said already we will say update to you, so today how many calls doing same answer said, no update coming sunnxt.. Sunnxt side update coming that we will say.. I was very depressed for **days especially **th october.. Because my call attend but Nobody speak only mute or hold.. This is raiwlire give respect for customers..all conversation are recording my mobile if you need I upload... Now I upload screenshot of conversation time and receiving sunnxt email screenshots..
Are you brand?
Are you Lawyer?
Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Railwire networks
Resolved
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Delhivery
"Thank you Voxya and team. My issue was resolved. I have been satisfied with your quick action."
Prasanth Didla
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