PUMA
- Product not exchanged Closed
Adil Khan filed this complaint against PUMA on May 12, 2023
Resolution Demanded:
Refund
Replaced
I took a foam sleeper from Puma store in camp on *th Aug ****. It was promised that the foam of the sleeper will not tear & within a year time it tore. when i visited the showroom, it was told to bring back the product, we will return it. I returned it on **th April & requested for early exchange, but they said it will take *-* days to resolve & give a new sleeper. Post that day i have not received any call from them. I have given my product to them same day but still no response. when i contact them the store manager Sailee is not answering my call & when i contacted their CC, they have taken the complaint ****** but have not received any repones yet. Today i got a call from CC dept & they said we are not getting any response from store please wait for some time. One of the worst experiences from such a big brand. I have escalated the issue to their MD mr Abhishek Ganguly but unfortunately no response.
Rgds
Adil Khan
**********
Are you brand?
Are you Lawyer?
PUMA
Royals Moonlight Resort
"I have received my refund today, bringing closure to the scam case I was fighting. Thank you for your tireless efforts, expertise, and unwavering commitment to consumer rights."
Archana R
Related Complaints
PUMA - Warranty Claim Closed
I purchased PUMA shoes from Myntra and these were damaged in warranty period. I registered a complaint with Puma and they agreed to refund the amount. On **/**/** a pickup was scheduled by Ecom Express to collect the damaged shoes. Pick up was ...
Apr 15, 2024 by SONU KWATRA
PUMA - Refund not processed Closed
I ordered some items from PUMA mobile app in December **** since sale was on. The amount got deducted from my account, but there was an issue at Puma's end and the order didn't get placed. I have been chasing their customer care for over * week...
Feb 07, 2024 by Gaurav Jain
PUMA - Order Cancelled By Not received Complaint Closed
Due to pumas website issue I placed two order at **dec then next day I recieved a email that both orders are placed. But after mailing them my order number - ********* was cancelled and I was assured that Refund will be processed within **-** d...
Jan 06, 2024 by Abbas Ali
PUMA - Money deducted from account not getting any status from puma and no one received the call Closed
Yesterday I bought a bag from puma official site and paid amount from Amazon pay after successfully paid I m not getting any kind of status mesaage or mail from puma here I trying to reach out on the call no one received the call....
Dec 24, 2023 by Shailesh
PUMA - Order not placed after payment Closed
I have ordered black Wallet from puma and payment is done money is debited but order not confirmed refund my money as soon as possible....
Dec 16, 2023 by Tanisha Kashyap